Tata Photon Plus — Incorrect Billing, Poor Customer Care

Address:

Solan, Himachal Pradesh

Hi,
My Tata Photon Plus Account Number is[protected] and my Tata Indicom Number is [protected].
I have had some surprise emails recently from Tata Tele Services that I have crossed my usage limit.
On checking my usage details, it is very clear that I did not cross my stipulated Usage limit of 10GB as on 7th Aug 2010(the last date of billing cycle).
I have still not recieved the Bill for the month of July(8th July - 7th Aug).
On further checking, I found that the Bill has not been generated for the month of July(8th July - 7th Aug).
And their computers have merged my Usage details for the month of August with that of July and hence according to their computers, I have exceeded the Credit limit allotted to me.
To top that, my account was barred from accessing the net today because I allegedly crossed my credit limit(which very clearly,I have not).
So to sort this out, I called the customer care who transferred me around to 5 different persons where 4 of them could not understand my problem and gave me the same answer that I need to go to a far away place called Baddi(for no mistake of mine) and pay the outstanding amount of Rs.1250(Which is supposed to be nil) to get this sorted out.
Finally the 5th Person(Whose name I dont remember)after 90 minutes in the call understood my problem and created this docket number[protected] for me.
Anyways, I now went to the nearest Tata Indicom outlet and deposited Rs.1800 today and now I have my net connection up and running.
However,this amount will be exhausted very soon if Tata TeleServices do not generate my previous month's bill.

Now Tata TeleServices,if you are seeing this, Please send me the bill for the billing cycle starting 8th July to 7th August after adjusting the amount that I have just deposited.
And please sort this out as soon as possible as I do not have time for going through all this in the future.
If this situation arises again, I need to switch to a rival product where I hope I would get better service.