| Address: | Mumbai City, Maharashtra |
I have one Photon connection. Photo No. [protected].
This is actually a corporate connection. earlier I had a plan of [protected]@600 and was in need to change the plan to unlimited 10 GB.
I chased customer care executives and none of the customer executives had an idea of corporate plan details and everytime they used to give a different no, but all of them had the same story
I was told to drop a mail to '[protected]@tatatel.co.in' but i got the reply only after 20 days with another mail id ('Customer.[protected]@tatatel.co.in') to contact for this.
I contacted that too, but from their also, no reply came for 6 days.
Finally after so uch of harassments i asked to activate the general plan of 10 gb to y no.
now when the plan is activated, thespeed is too slow. They commit to provide a speed of 3.1 MBPS but believe me it never goes above 0.17 MBPS.
This is really frustrating. i have never seen such a poor service. Was this information helpful? | 
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us the screenshot of the speed for your device to the given below e-mail id, which will assist us in doing the needful.
Further, we request you to test your device speed from the below sites.
www.speedtest.net, www.testmyspeed.com.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.