Tata Photon Plus USB Internet — bill problem | |||
I BOUGHT A LAPTOP FROM KOLKATA IN THE MONTH OF SEPTEMBER. ON THAT VERY SHOP A TATA PHOTON SALESMAN OFFERED MYSELF A USB CONNECTION OF TATA PHOTON PLUS WITH 2 MONTHS FREE ACCESS AND LESS PRICE AT THE TIME OF PURCHASE. AFTER 2 MONTHS USE I WAS GOING TO RECHARGE THE CONNECTION AS PER THE SALESMAN PROCEDURE. BUT I KNOW THAT MY CONNECTION WAS A POSTPAID ONE. FROM THAT DAY I DID NOT USE THE CONNECTION . BUT RECENTLY TATA CUSTOMER CARE SERVICE CALL ME AND SAY THAT I HAVE A LARGE AMOUNT DUE REGARDING THIS CONNECTION. I SAY THEM THAT NO BILL WAS SEND AND I DID NOT RECEIVED ANY BILL . THEN I SAY THAT I WOULD LIKE TO DEACTIVATE MY PLAN. BUT THE RESPONSE IS THAT AFTER CLEARING THE DUE BILL IT WILL BE DEACTIVATED. SO WHAT CAN I DO? Was this information helpful? | |||
 4 Comments | |||
Comments
photon plus — internet not working
i had an old tata indicom internet connction .the account no.was[protected]. i have surrendered the connection a month back as i bought photon plus. since yesterday the internet is not working. i get 'error 678 message -the remote computer did not respond'.i do not have the account no.for photon plus .i hae not received first bill yet.
my address is n 32 sainik farms ,lane w 17c ,new delhi 110062.
my phone is [protected].
who should i write to? i do not get proper replies from your bpo.
please tell me the reason why it is not working .it was working fine till now.
please reply either by mail or by calling me.
please send your contact details -phone no. ,email add.,etc.
Dear Customer
Greetings from Tata Indicom!
We apologize for the inconvenience you had to go through. Kindly accept our apologies.
With regards to your issue, we request you kindly mail us your Tata Photon connection details along with your contact number at customer.[protected]@tatatel.co.in
Regards
Customer Care
Tata Indicom
Greetings from Tata Indicom!
We apologize for the inconvenience you had to go through. Kindly accept our apologies.
With regards to your issue, we request you kindly mail us your Tata Photon connection details along with your contact number at customer.[protected]@tatatel.co.in
Regards
Customer Care
Tata Indicom
Dear Mr. Victor Ghosh,
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us your Tata Photon connection details, e-mail id and your alternate contact number, which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer Care,
Tata Docomo.
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us your Tata Photon connection details, e-mail id and your alternate contact number, which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer Care,
Tata Docomo.
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usb internet — huge bill
i was shocked ,when i got a bill of around 2500 .mearly by using 40-50 hrs in a month .in my plan i was told that i will get 30 hrs free in one month and after that 25 paisa per minute