[Resolved]  Tata Photon Plus — SLOW SPEED/ POOR CUSTOMER CARE SERVICE

Address:

Uttar Pradesh

Dear Sir/Mam,

My name is Apurv Gupta I am a proffessionol working as Branch Manager (Gurgaon). I am using Tata Photon Plus from more than three months and the day I have bought this connection after one week I have lodged a complain in Tata Customer Care for slow speed while purchasing this connection from Tata Store of Noida Sector - 18 they have commited that their is no buffering in this service whatever videos you want to see they will play without buffering but thats not happening, to watch a video of 20 minutes it is almost taking 40 minutes. I have taken their 10 GB Plan of 1200 Rs monthly rental + 10 GB night pack of additionol 200 Rs. My total plan was of 20 GB monthly but I was never able to use this service in any month for more than 4 to 5 GB and in the last month I was only able to use nearly 2 GB because of slow speed but every month I am getting the bill as per the rental plan I have asked them a waiver in the bill as they have not solved my complaint and because of that i am not able to utilise the services which I am paying for as of they have given me the waiver on my first two bills to compensiate their lacking in solving the problem but this month they have resfuse to give the waiver. Please help me in getting the waiver on the current month bill and to solve the problem of my slow internet speed.

My Photon Number - [protected]
Account Number[protected]
Request Number for Complaint of slow speed[protected]
Request Number for Waiver - 24422161

Please solve my problem.


Regards
Apurv Gupta
[protected]@yahoo.co.in