[Resolved] Tata Photon Plus — Net Speed is very slow & baseless assurance of help | |||
My internet speed was damn slow on 12.07.2011. Try to download a purchased antivirus of 108 MB and it was downloading at speed of 12 kbps. I called customer care three times within one hours but they are simply useless. Sugeesting to clean up disk and reinstalling software. I called again on wednesday but didnt get any help. After that i launched a complain in tata photon plus help desk[protected] & "Pamela" told me that before thursday night their technical engineer will visit and resolve my speed issue. But even today at 10.15 AM when i called that lady again she told me that she will check. Feel cheated because I am paying Rs. 950 per month for net connection and still these people are treating us like a bunch of . Need help, these tata photon customer care peoples are simply useless and service they assure to provide is baseless. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Check your database before insulting any lady on such forum with salutation like this.
WT[censored] Technical engineer came to resolve my problem has turn off smart firewall of Norton... Is this service you have assured me to provide??? Disappeared within few second after doing some like disk clean up, re-installing google chrome and turned off smart firewall of purchased antivirus.. Why don't you people give new excuse that Norton's smart firewall is blocking Tata Photon Plus speed.
Not getting speed for which I am paying 950 bugs. I have already make-up my mind to disconnect this connect after you people's attitude and service. Worst customer care agent are seating in your office, they don't have manners, etiquette and behave arrogantly.
Now I will make sure that to give damn negative feedback to anyone who ask me about your service. Thank you TATA PHOTON PLUS, it was damn frustrating and biggest mistake to be your customer.
Not getting speed for which I am paying 950 bugs. I have already make-up my mind to disconnect this connect after you people's attitude and service. Worst customer care agent are seating in your office, they don't have manners, etiquette and behave arrogantly.
Now I will make sure that to give damn negative feedback to anyone who ask me about your service. Thank you TATA PHOTON PLUS, it was damn frustrating and biggest mistake to be your customer.
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information
Issued to Aarti N More
Alternate Contact Number: [protected]
Email id: [protected]@gmail.com
Now I don't believe anyone from Tata Photon Plus because you people gave me baseless and false assurance of service. Your arrogant and shameless customer care agents have kept my call on hold for more than 20 minutes or refused to transfer when I wanna talk to their manager. They simply gave me excuses that "we have network problem for last few days" or "re-install your software again" and worst was "restart your computer". If you want, I have name of few agent who did this. Will you take any disciplinary action against them. I don't think you will do this. Your zonal office representative told me that she is helpless because she is depend on other person for service. How can you give commitment of service when your team is not capable.
I have called your hyderabad branch office today but they are also like your customer care representative. Told me that they will call me after 5 minutes at 10:10 AM, I am wondering now can you people spoil "Tata Group" Brand name. You people have resolve four complain regarding net issue within 1 or 2 days without any solution.
Now I am waiting for my detail phone bill of this month so I will have a proof regarding my calls a various level to tata photon plus.
Never ever experienced this type of service in any form from any service provider company. Extremely disappointed with this kind of behavior.