[Resolved]  Tata Photon — Poor Speed of TATA PHOTON

Address:

Haryana

I have tata photon connection from past 5 years no. [protected], the speed by this Tata photon connection is just 7% of the promissed speed.

TATA Photon is a poor product it promises a speed of 3.1 MBPS where as actually it give an average of 0.21 which is just 7% of the speed I have 10 reading of this product and data is collected at various locations, When contacted to there "nodal officer Sanjeev Gulati" his response was very discouraging and he approach was not at all consumer friendly and he could not resolve this problem. He response was the we have closed the compliant from our side and record. I past 5 years I have paid INR 43000/= to tata teleservices for a poor service and speed, I need 93 % of this money back with interest ASAP and a written appologies from Sanjeev Gulati and Tata teleservices on this subject.

When I contacted the Tata teleservices CEO's office at Mumbai ( after making numerous calls ) I could contact Vineeta and she assured me correction of the same but problem persists , I tried so many times to get the phone no. of Mr. narsiman the CEO of the company but Sanjeev blocked all the efforts to get his no. practically he has forced me to file this consumer compliant as it seems there is no escallation process in Tata teleservices.

With this ethics they will keep on CHEATING the customers giving them 7% of the promissed speed.

I am attaching the details of the Speed test in the attachment