[Resolved]  Tata Photon + — [protected], [protected] - Very Poor services and Harashment - Tata Photon Plus and True Value Hub - Park Street Kolkata and prepaid not done

Address:

West Bengal

Dear Sir/ Madam,

I purchased one Tata Photon Plus device in corporate Postpaid plan @700 / 2GB HSIA and my Modem MEID No: A000001AB2EC17 MODE: HUAWEI EC 1260 Balck. The Tata Photon Number was : [protected]. I used 3-4 month of the conncetion and as I was parallay using other concetion I wanted to close the above conncetion and I placed the request for disconnecting connection and I paid up all relavant bills against the connection.

After two three months of disconnection I decided to take a Pre-paid connection on the same device and therefore I sent my representative to Tata Indicom True Value HUB at 35,Park Street, Kolkata, West Bengal with relevant documents, photograph for new connection. There my representative was attended by Ms. Ramanjit Kaur (Mob:[protected]) and subsequently by Mr. Arnab (Mob: [protected]). Both of them mis-guided my person and told him prepaid service not be possible to give in that modem and they installed again one Postpaid new conncetion taking Rs.100/- charges with bill plan of 250min by force.The new postpaid connection number on same device was : [protected].

To clear my doubt I talked once your custome care [protected] tollfree number whether the incident is true or not. But the customer care executive told me that I could easily be able to get prepaid connection on that device.I came to know that the stupid both Tata True Velue Hub persons mede us 'Bewakuf' simply to fullfill their monthly postpaid photon plus sales target. At that pont of time I wished to place request to the Customer care to close the connection as I did not want Postpaid connection any more.Your executive advised me to visit to same Tata Indicom Hub and to fill one cancellation request form over there and submit them. I visited there but nobody entertained me over there and they all are strict into their mood.Even when I told about your customer care advice, they simply said your customer care executives give worng info and they do not know anything.

Again I explained all the story to your Customer retaintion team person and finally placed the request to stop the connection. After 2-3days I got call from your customer support as confirmation and reason about quiting the connection. I told them I will not gona to pay any bill against new postpaid connection ([protected]) if comes because I have been treated harrashed and misguided by your person. Your Customer retaintion executive told me firmly that I need not have to pay anything for bill and within 2-3days the connection will be discontinued and after one month from disconnection day I can able to take Prepaid new conncetion in the same device. But today I have received the soft copy of ebill in my email against the number which embrased me a lot and finally I become fade up and disapointed by thinking about such a mistake of taking TATA Photon Plus service (How that get Techlite award?????!!!!!!!!!!!!!! like such service quality)

Today I talked to your toll free customer care and the executive said I have to pay the bill and have to wait for minimum three month more to get new pre-paid service on the device.

I wonder why your Indicom True Value hub/store does note offer prepaid Photon Plus service? If only post paid service is encourged them for lucrative incentive then why TTSL launced prepaid service for Aam Admi?

For supporting my statement plz refer all voice record calls and compints notes against the new number.

I would request you to wive off the blll against the number and do the needfull and get the device free to take new prepaid connection on urgent basis. Othwise I have to go finnaly to consumer court to suie against TTSL with compesation claim for my mental harashment.

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Thanks & Regards,

Koushik Dan
Mob:+91-[protected]