[Resolved]  Tata Photon Whiz — Consumer Complaint

Address:

Bangalore, Karnataka

I want to file a consumer complaint aganist TATA PHOTON I have recived an Notice.
I have large a Number of complaints but no use i will attach the mails in which i had conversation with nodel officer and engineer so plz Suggest me.

Mail 1
Dear Mr. Arif,

Thank you for writing to us at Tata Tele Services Ltd!

We acknowledge receipt of your mail dated 1st Sep 2010.

At the outset, we regret the inconvenience caused.

With reference to your appended mail and as per the telephonic conversation we had with you on your alternate number [protected] regarding the speed issue of your Tata Indicom number [protected],As per the discussion we would request you to send us the snap shot of the speed to check with our technical team to address your issue.

As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.

Should there be further clarifications, please feel free to get in touch with us at [protected].

Assuring you the best of our services at all times

Kind Regards,

Stella Thomas

Nodal Officer -KA

From: MOhammad TAyub BEig [mailto:[protected]@aol.in]
Sent: 01 September 2010 11:02
To: Nodalofficer Karnataka
Subject: Re: Call center Executives behave on the calls



Dear Stella thomas,



Still my problem is not RECTIFIED?????????????

Date of purchase-25.07.2010

Date of Activation-26.07.2010

26.07.2010 to 01.09.2010 NO of Days – 38 Days

Still how many more operational days you required to crack the concern.



regards

Arif







-----Original Message-----
From: Nodalofficer Karnataka <[protected]@tatatel.co.in>
To: [protected]@aol.in
Sent: Mon, 30 Aug 2010 10:20 pm
Subject: FW: Call center Executives behave on the calls

Dear Mr. Arif,

Thank you for writing to us at Tata Tele Services Ltd!

We acknowledge receipt of your mail dated 30th Aug 2010.

At the outset, we regret the inconvenience caused.

With reference to your appended mail and as per the telephonic conversation we had with you regarding the improper behavior at call centre executive and technical issue, we would like to apologize for the improper behavior to you from our team and forwarded your feedback to the concern department manager to take necessary action. We assure you that this lapse has been corrected and going forward you can expect a speedy resolution from our end.

We would like to thank you for bringing this to our notice which has helped us to improve our service to you!

And also regard to the complaint registered with us on slow browsing issue for the TATA Indicom number [protected],

Pursuant to the said complaint, our Engineers had visited your premises on 24th Aug 10 and demonstrated that the speed ranging from 30 kbps up to70 kbps was achieved. Kindly be informed that speed on wireless network depends on various parameters, such as number o[censored]sers accessing the internet at that particular point of time, geographical area, indoor and outdoor signal coverage, weather conditions, other causes of radio interference, material used for the building, configuration of the building, configuration of the PC/Laptop being used as well as the website being accessed…..… etc. So is the case with any other wireless network Operator. However, at TATA Indicom we understand the customer experience is of foremost importance

As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.

Should there be further clarifications, please feel free to get in touch with us at [protected].

Assuring you the best of our services at all times

Kind Regards,

Stella Thomas

Nodal Officer -KA

From: MOhammad TAyub BEig [mailto:[protected]@aol.in]
Sent: Monday, August 30, 2010 3:25 PM
To: NODAL OFFICER KA
Subject: Call center Executives behave on the calls





Dear Stella Thomas,



I was not able to reach you on the given Cont-no in the web page.

Please Go throw the mail and take a action on the same at the earliest.



Name- Arif

Cnt NO - +[protected]

TATA PHOTon Whiz no-+[protected]

A/C NO[protected]



This is the issue related Call center Executives behave on the calls they are making fool for customers without limit.

I had call from [protected]

Called date and time:28.08.2010 BETWEEN 07:OOPM TO 08:00PM



Call no-1



When I contact to the [protected] call was regarding Network issue(low Downloading Speed) when I had call to them call was pick up by Mr.Hari

Again when I ask him to transfer the call to any of the Floor Supervisors or any team lead he transfer the call to Ms.Savitha when I spoken to her she said that she was floor Supervisor she was spoken me around 15 mints includes of 6 mint hold again she transfer the call to Mr.Karthik he disconnect the call.



Call no-2



When again call to the same no Mr.Madava has pick the call and he said that he will transfer the call to Team leader but the same executives are round off the call with the wrong attitude so when I said her to transfer she said in telugu to one of his Collogue that (novvu team leader anni chappi mataladu) tell him that ur the team leader and speak, for my goodness the Headset is kept in mute and I listen the thing from them

I strongly feel that none o[censored]r Executive have professionalism instated of Corporate I fell like a Fish market, Whatever they want they can do. No one has transfer a call to higher Authorities of Process.

Note:Still I have the same problem with the Device.

I have send mail for customer care no reply.



Regards

Arif.

NOTE: I have recived a call from Jitender executive regarding the TATA PHOTON WHIZ so i took the connection.

Please suggest me.