-----Original Message-----
From: [protected]@tatamotors.com [mailto:[protected]@tatamotors.com]
Sent: Wednesday, January 16, 2008 12:48 PM
To: vineet.[protected]@theleela.com
Cc: [protected]@tatamotors.com; [protected]@tata.com
Subject: FW: Vineet Mahajan- FW: Regarding your 'Safari' Mr.Vineet Mahajan
Dear Mr Mahajan,
This has reference to your mail to our Chairman's Office.We would like to draw your attention to the email sent to you by Mr. Sree Raman for a joint trail that would be arranged for getting all the outstanding issues resolved to your satisfaction. We are attaching the email once again in case it has not reached you earlier.
Kindly intimate us your convenience so that further action can be lined up on priority.
Regards
Customer Support
Mumbai
"Vineet Mahajan"
<vineet.[protected]@t
heleela.com> To
<[protected]@tata.com>
cc
[protected]:50
AM
bcc
Subject
FW: Regarding your 'Safari'
Mr.Vineet Mahajan
As discussed on the phone, will await a response on the same.
Best regards,
Vineet
From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com]
Sent: 14 January 2008 11:18
To: 'jameel.[protected]@tatamotors.com'
Cc: '[protected]@tata.com'; '[protected]@tatamotors.com'; 'rakesh.[protected]@tatamotors.com'; '[protected]@tatamotors.com'; 'karun.[protected]@tatamotors.com'; '[protected]@tatamotors.com'; 'shanmugasundaram.[protected]@tatamotors.com'; 'girish.[protected]@tatamotors.com';
'[protected]@autocarindia.com'; '[protected]@overdrive.co.in'; '[protected]@autocarindia.com'
Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan
Iwill wait the comments from Mr Ratan Tata's office on the same.
From: jameel.[protected]@tatamotors.com [mailto:jameel.[protected]@tatamotors.com]
Sent: 14 January 2008 11:17
To: vineet.[protected]@theleela.com
Cc: [protected]@tata.com; [protected]@tatamotors.com; rakesh.[protected]@tatamotors.com; [protected]@tatamotors.com; karun.[protected]@tatamotors.com; [protected]@tatamotors.com; shanmugasundaram.[protected]@tatamotors.com; girish.[protected]@tatamotors.com; [protected]@autocarindia.com; [protected]@overdrive.co.in; [protected]@autocarindia.com
Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan
Importance: High
Dear Mr. Vineet Mahajan,
As promised, as soon as I parked my car I had called you at 10.09 Hrs before you generated this mail below which was at 10.17 Hrs. I am sure you would agree on this.
Mr. Atul of Autolinks had explained to you the entire work done on your vehicle while delivering it to you. In case there is some noise still persistent we shall have a trial on you car jointly again and try our best to ensure that the abnormal noise, if any, can be eliminated. Kindly let us know as to when we can have a joint trial to ascertain the vehicle noise you are talking about.
Please be assured that the vehicle has no technical flaw as written by you in your mail. We had checked the vehicle and also test driven the same along with you in our last meeting at your office along with our Mr. R K Saxena. We assure you once again that the vehicle would be restored to the company standards if some shortcomings are found during the join trial.
Regards,
Md. Jameel Ahmed
Area Office Incharge Gurgaon
Tata Motors Ltd.
-----Original Message-----
From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com]
Sent: Monday, January 14, 2008 10:17 AM
To: AHMED MOHAMMED J [ Area Office Incharge (Gurgaon), Mumbai PCBU, New Delhi-RO ]
Cc: [protected]@tata.com; Ravi Kant [ Managing Director ( Tata Motors )]; SAXENA R K [ REGIONAL CUSTOMER SUPPORT MANAGER(NORTH), Mumbai PCBU, New Delhi-RO ]; SUPPORT NORTH(NORTH); GROVER KARUN [ Manager (Customer
Support), Mumbai PCBU, New Delhi-RO ] ; SREERAMAN S [ Dy Genl Manager(Customer Care & DQCTC), Mumbai PCBU, Mumbai ] ; SHANMUGASUNDARAM P [ Divisional Manager(PC Customer Support), Mumbai PCBU, New Delhi-RO ] ; DESHPANDE GIRISH C [ Divisional Manager (Customer Support), Mumbai PCBU, Mumbai ] ; [protected]@autocarindia.com; [protected]@overdrive.co.in; [protected]@autocarindia.com
Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan
Dear Jameel,
Tried calling you on phone at 0930 hrs, but I understand that you were
driving. I am still waiting for the 5 minute call back from you.
1. The noises in the vehicle continue and have even aggravated further -
doors have started rattling again and so is the noise from the boot. Seems
to be no improvement at all.
2. The vehicle is bent towards the right hand side - I had mentioned the
same to Atul (GM - Auto links), but his response was - this is a technical
flaw and cannot be repaired.
If there is a technical flaw with the vehicle, I see no reason why it should
not be recalled, rather than mushrooming more and more unsatisfied
customers. Why are the false promises being made again and again, when there
is no resolution. I want to drive a passenger vehicle and not a noisy
Tractor.
I had mentioned in our personal meeting on 18th Dec'07, with Mr Rakesh
Saxena and yourself that I need a complete noise free vehicle and not a make
shift work being done with a temporary job. I was even assured that the
vehicle will be first inspected by Tata Motors and then only sent back to
me. Every time the vehicle has gone and returned back from the workshop, it
has come back un-inspected. There seems to be a complete lag between
commitment and delivery.
While making a choice of vehicle, I was informed by my friends that the post
sale service of Tata Motors is extremely poor and one should opt for
Mahindra Scorpio, which is a far better vehicle. Now I completely regret not
listening to them.
This is my first experience with a Tata vehicle and needless to say - it has
been extremely unpleasant.
This game of pingpong has been going on from the last one month (actually
from the date of purchase), without conclusion.
In the last three and a half months, the vehicle has visited the Tata
authorised workshop 7 times, with a total of approximate 12 day spent at the
workshop itself.
I rest this case with Mr Tata for conclusion.
Best regards,
Vineet Mahajan
Cc :
Mr Ratan Tata - Chairman Tata Sons
Mr Ravi Kant - MD - Tata Motors
Mr Hormazd Sorabjee, Editor, Autocar
-----Original Message-----
From: jameel.[protected]@tatamotors.com [mailto:jameel.[protected]@tatamotors.com]
Sent: 28 December 2007 17:01
To: vineet.[protected]@theleela.com
Cc: rakesh.[protected]@tatamotors.com; [protected]@tatamotors.com;
karun.[protected]@tatamotors.com; [protected]@tatamotors.com;
shanmugasundaram.[protected]@tatamotors.com; girish.[protected]@tatamotors.com
Subject: FW: Regarding your 'Safari' Mr.Vineet Mahajan
Importance: High
Dear Mr. Vineet Mahajan,
Greetings
Please refer our telephonic discussion of this morning. Mr. Ahluwalia, [GM
Service] of Sanya Mayapuri has contacted you and the warranty card for the
Full underbody coating would reach your place tomorrow morning. As discussed
the scratches on the bonnet can be cleared only by painting and as agreed we
shall pickup the car of 3 Jan 2008 [Thursday]and get the needful done. In
the interim should you need any help I am always available. I can be
contacted on my cell number which is available with you and I am mentioning
it again for easy reference [[protected]].
Wishing you and your entire family in advance a very Happy and Prosperous
New Year.
Regards,
Md. Jameel Ahmed
Area Office Incharge Gurgaon
Tata Motors Ltd.
-----Original Message-----
From: AHMED MOHAMMED J [ Area Office Incharge (Gurgaon), Mumbai PCBU
Sent: Thursday, December 27, 2007 11:45 AM
To: 'Vineet Mahajan'
Cc: SUPPORT NORTH(NORTH); SAXENA R K [ REGIONAL CUSTOMER SUPPORT
MANAGER(NORTH), Mumbai P; DESHPANDE GIRISH C [ Divisional Manager (Customer
Support), Mum; SHANMUGASUNDARAM P [ Divisional Manager(PC Customer
Support),
Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan
Importance: High
Dear Mr. Vineet Mahajan,
Greetings
I am at Sanya Mayapuri today and shall get back to you today on the
guarantee card and the registration as well.
Regards,
Md. Jameel Ahmed
Area Office Incharge Gurgaon
Tata Motors Ltd.
-----Original Message-----
From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com]
Sent: Thursday, December 27, 2007 11:26 AM
To: SUPPORT NORTH(NORTH)
Cc: Ravi Kant [ Managing Director ( Tata Motors )]; AHMED MOHAMMED J [ Area
Office Incharge (Gurgaon), Mumbai PCBU, New Delhi-RO ] ; SUPPORT NORTH
(NORTH); SAXENA R K [ REGIONAL CUSTOMER SUPPORT MANAGER(NORTH), Mumbai PCBU, New Delhi-RO ]; DESHPANDE GIRISH C [ Divisional Manager (Customer
Support), Mumbai PCBU, Mumbai ] ; SHANMUGASUNDARAM P [ Divisional Manager(PC
Customer Support), Mumbai PCBU, New Delhi-RO ]
Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan
Await your response.
A polite reminder.
-----Original Message-----
From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com]
Sent: 26 December 2007 14:17
To: '[protected]@tatamotors.com'
Cc: 'jameel.[protected]@tatamotors.com'; '[protected]@tatamotors.com';
'rakesh.[protected]@tatamotors.com'; 'girish.[protected]@tatamotors.com';
'shanmugasundaram.[protected]@tatamotors.com'
Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan
Gentlemen,
First of all, the vehicle was not sent to Sanya Motors - there seems to be
some confusion here.
I have received back the vehicle and had inspected the same also.
A few things:
1. Car Headlights alignment : still not aligned. Both still go on a
different tangent.
2. Scratches on bonnet : Atul (GM Works) has already tried, but they cannot
be eliminated by just rubbing or buffing. Clear coat is also not a solution.
The scratches are extremely prominent and not acceptable to me.
Jameel : As discussed the other day, I am still waiting for the guarantee
cards and the Registration papers from Sanya Motors. Can you please check on
the same and revert at the earliest.
Best regards,
Vineet Mahajan
Director of Sales & Marketing
The Leela Kempinski, Gurgaon Delhi (NCR) Pre Opening Office C/o Ambience
Project Office
C1 Block, NH-8, Nathupur
Gurgaon 122 002, DelhiN.C.R
India.
Handphone : +91 (0) [protected]
Fax : +[protected]
URL : www.theleela.com
P Please don't print this e-mail unless you really need to.
-----Original Message-----
From: [protected]@tatamotors.com [mailto:[protected]@tatamotors.com]
Sent: 26 December 2007 14:08
To: vineet.[protected]@theleela.com
Cc: [protected]@yahoo.co.in
Subject: Regarding your 'Safari' Mr.Vineet Mahajan
Dear Mr. Mahajan
This is with reference to your e-mail addressed to us. At the onset, we
regret for the inconvenience caused to you.
We understand that our dealer (M/s Sanya Automobiles) has attended the
vehicle & finally delivered to you with your satisfaction after ensuring
rectification.
Incase you need any other assistance, kindly contact our dealership or let
us know.
Thanking you and assuring you the best of the services.
For TATA MOTORS
Customer Support - North
Regional Office.
-----Original Message-----
From: VINEET MAHAJAN [mailto:vineet.[protected]@theleela.com]
Sent: Thursday, December 20, 2007 7:44 PM
To: AHMED MOHAMMED J [ Area Office Incharge (Gurgaon), Mumbai PCBU, New
Delhi-RO ]
Cc: SUPPORT NORTH(NORTH); SAXENA R K [ REGIONAL CUSTOMER SUPPORT
MANAGER(NORTH), Mumbai PCBU, New Delhi-RO ]; DESHPANDE GIRISH C [
Divisional Manager (Customer Support), Mumbai PCBU, Mumbai ] ;
SHANMUGASUNDARAM P [ Divisional Manager(PC Customer Support), Mumbai PCBU,
New Delhi-RO ]
Subject: Re: Tata Safari : Vineet Mahajan : Sanya Motors : Service & Repair
feedback
Please keep me posted on the progress of the vehicle.
It was sent to the workshop day before yesterday.
Regards,
Vineet Mahajan
------Original Message------
To: jameel.[protected]@tatamotors.com
Cc: [protected]@tatamotors.com
Cc: rakesh.[protected]@tatamotors.com
Cc: girish.[protected]@tatamotors.com
Cc: shanmugasundaram.[protected]@tatamotors.com
Sent: Dec 14, 2007 10:32
Subject: Re: Tata Safari : Vineet Mahajan : Sanya Motors : Service & Repair
feedback
Many thanks.
I have had a discussion with Mr Rakesh Saxena and we will be meeting first
on monday at 1130 hrs and then take it up from there.
Regards,
Vineet Mahajan
NB : Vaibhav Khanna had contacted me on 11th Dec and not 14th. Today is 14th
December 2007.
------Original Message------
From: jameel.[protected]@tatamotors.com
To: Vineet Mahajan
Cc: [protected]@tatamotors.com
Cc: rakesh.[protected]@tatamotors.com
Cc: girish.[protected]@tatamotors.com
Cc: shanmugasundaram.[protected]@tatamotors.com
Sent: Dec 14, 2007 10:12
Subject: FW: Tata Safari : Vineet Mahajan : Sanya Motors : Service & Repair
feedback
Dear Mr. Vineet Mahajan,
Greetings
Please refer our telephonic discussion of this morning. You were contacted
by our Mr. Vaibhav Khanna on 14th Dec 2007 and he had briefed me about the
discussion. You were also expecting a call from Karunbut he was on leave
for some personal reasons. At the outset inconvenience caused to you at one
of our dealership is deeply regretted. In the meantime I am arranging for
the inspection of the vehicle at your office today itself. The workshop
manager from Sanya would be coming to your office and I will myself come
there to check the car. I shall call you again within an hour or so. I am
sure we would resolve all your concerns.
Regards,
Md. Jameel Ahmed
Area Office Incharge Gurgaon
Tata Motors Ltd.
From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com]
Sent: Monday, December 10, 2007 6:15 PM
To: Ravi Kant [ Managing Director ( Tata Motors )]
Subject: FW: SERVICE AND REPAIR FEEDBACK OF MY TATA SAFARI
Dear Mr Kant,
I am highly dissatisfied with the service and work quality at M/s Sanya
Motors and post having a discussion with their customer service and works
manager today, I get a feeling of a complete MR TEMPORARY FIXIT arrangement
only - This is completely unacceptable to me. Despite sending my Tata
Safari twice to their workshop, nothing seems to be working. First time is
ignorance, but the second time is a complete case of negligence.
The brand "Tata" carries a legend and till date was a symbol of trust to
me...this seem to be getting completely marred.
I would request your intervention here.
Best regards,
Vineet Mahajan
Director of Sales & Marketing
The Leela Kempinski, Gurgaon Delhi (NCR) Pre Opening Office C/o Ambience
Project Office
C1 Block, NH-8, Nathupur
Gurgaon 122 002, DelhiN.C.R
India.
Handphone : +91 (0) [protected]
URL : <http://www.theleela.com/> www.theleela.com P Please don't print
this e-mail unless you really need to.
[protected]
From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com]
Sent: 10 December 2007 10:02
To: '[protected]@sanyamotors.com'; '[protected]@yahoo.com'
Cc: '[protected]@tatamotors.com'; 'rajiv.[protected]@tatamotors.com';
'ravi.[protected]@tatamotors.com'
Subject: RE: SERVICE AND REPAIR FEEDBACK OF MY TATA SAFARI Dear Pooja,
I had received back my vehicle last evening at around 1930 hrs.
As promised, the feedback on all points is as follows:
1. Car Seats stained - Driver seat and rear seat
Still the same - nothing done about it. There are prominent grease stains
on both.
2. Ceiling stained
Still the same - nothing done about it. Prominent grease stains on the
ceiling.
3. Interiors stained - dashboard, door interiors and foot plastic
Still the same - nothing done about it. The plastic fittings inside the
vehicle are still dirty. Hand break lever badly stained with grease marks
-
not cleaned.
4. Mats wet & dirty
Cleaned
5. Cleaning from inside
Seems to be ok now.
6. Steering noise
Still the same - while turning.
7. Door noise
Still the same on idling. The front door plastic rattles badly.
8. Boot noise
OK as of now
9. Additional scratches on the bonnet - there was only one scratch on the
front side (s-shaped), which was informed initially. Now I get it back with
additional one's on the main bonnet.
Nothing done about the same . Additional the rear stepney cover is also
damaged.
10. Teflon coating - warranty card missing
I still have the same single warranty card for rust coating - it does not
say anywhere about the Teflon coating being covered.
11. Waxing - warranty card missing
I still have the same single warranty card for rust coating - it does not
say anywhere about the engine waxing being covered.
12. Car Headlights alignment - right one still down vis-à-vis left
headlight.
Need to check at night.
13. Rear view side mirror badly scratched and bruised.
Still the same.
All the points mentioned in my e-mail were personally shown and explained to
the driver as well. All noises, including the funny noise from the steering
was personally demonstrated to the driver during the test drive.
I had not just wasted one complete day initially to get the service and
other repairs done, but yesterday, the vehicle was again gone, with only 30%
output.
I am hig
Sent from BlackBerry® on Airtel
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Seven prominent hotel brands, Dusit International, Kempinski Hotels, Landis Hotels&Resorts,
LeelaPalaces, Hotels & Resorts, Marco Polo Hotels, Omni Hotels and Pan Pacific Hotels and Resorts,
have created an alliance with the promise to deliver great value and a memorable experience across the world.
To book or for further information visit www.globalhotelalliance.com.
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Seven prominent hotel brands, Dusit International, Kempinski Hotels, Landis Hotels&Resorts, Leela Palaces, Hotels & Resorts, Marco Polo Hotels, Omni Hotels and Pan Pacific Hotels and Resorts, have created an alliance with the promise to deliver great value and a memorable experience across the world.
To book or for further information visit www.globalhotelalliance.com.
[IMAGE]
[IMAGE]
"Vineet Mahajan" <vineet.[protected]@theleela.com>
"This communication (including any accompanying documents / attachments) is intended only for the use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. If you are not the intended recipient, you are notified that any dissemination and/or copying of this e-mail is Strictly prohibited and you are requested to delete this e-mail immediatelyCommunicating through e-mail is not secure and capable of interception & delays. Any one communicating with Tata Companies by e-mail accepts the risks involved and their consequences. While this e-mail has been checked for all known viruses, the addressee should also scan for viruses and notify the originator or e-mail [protected]@tata.com. Thank you for your co-operation."
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Waiting for your kind co -operation.
Warm Regards,
shivaji Kand
[protected]