[Resolved]  Tata Swach - Online Order - Damaged Goods Received — Non respondent customer care of Tata Swach

Surprisingly the customer care of Tata Swach is one of the most non respondent customer care cell I have came across....

I tried to place an order online which failed and was happy to get a immediate call back from the customer care from Swach team with follow up that my transaction has failed and was impressed with the kind of customer care Tata has. Meanwhile placed the order online (Order ID .[protected] and again received a immediate call back that the order will be shipped and delivered within 10 days, Specified to the caller will it be working or a total of 10 days, clarified again it will be 10 days in total.

Misery starts, no status updated in 10 days for the order online kept on checking again & again it still shows order under process. Sent a mail to one Ms Amrita Dey assured that you will get a immediate response back. No response till date, called customer care again told that they can not track the order and was asked to send a mail, sent a mail again Ms Dey now finds it hard to reply to the email.

Don't take me wrong I have a car built by Tata have had good service & have given good feedback to others on buying & using Tata products but this is quiet surprising to see a organization with Tata Chemical as its parent company behaving like this....

I will suggest to buy it from a store rather getting in the hassle by purchasing the same online.