Tata Swach Complaints & Reviews

I am writing to express my concern and disappointment regarding my recent order, placed on October 3rd, 2023, with order number #326325. To date, I have not received any concrete updates regarding the status of my order, and I am deeply frustrated with the lack of communication.

Over the past few days, I have made multiple attempts to contact your customer care team to inquire about the status of my order. Unfortunately, I have received the same response each time, which is that my order will be dispatched soon. This lack of transparency and information has left me feeling quite dissatisfied with the shopping experience.

However, I was even more shocked and disappointed when I contacted the customer support on October 6th, I was informed that the product I ordered is now out of stock, and my order will be cancelled. I was assured that the money would be refunded to my account, but this entire situation has left me frustrated.

I believe it is essential to maintain a high level of trust and transparency in any customer-provider relationship. Unfortunately, my experience with this order has fallen short of my expectations in these regards. I urge you to review your internal processes to ensure that such situations are avoided in the future and that customers are provided with accurate information from the outset.

I kindly request that you provide me with a specific timeline for when I can expect the refund to be processed and reflected in my account.

I look forward to your prompt response and a resolution to this issue.

I have tata swtcch smart purifier, it getting lickage from middle wheel, please help me to resolve this

This complaint was made to your customer care on last 5th August but till now nothing has been resolved. It was taken in the filter in February.

Respected Sir/Madam,

I have recently purchased Tata Swatch 20 Ltr from retail store. As when I have started to use of Tata Swatch 20 Ltr water filter. after full storage of 20 ltr water water drain our from the joint and whole place getting waited with water. I twise check the fitting and letter come to notice issue in product.

I wrote letter to tata swatch customer care. They promised me too solved the same. But after few week got email clarification that is 10 ltr water capacity. I had question marked why you marketing of 20 Ltr when it is actual hold 10 Ltr. This is false selling and even not mention in Packaging of the Tata 20 Ltr.

Not satisficed with product misleading add and company does not accept mistake

I want to inform you that there is no proper arrangement for raw waste dump for my colony.
The raw waste of the houses are either throwed in nearby plots or roads, this makes the environment of society unhygienic and dirty. I request you to arrange a Tata Swach Bharat Van for waste dumping for my society

My name is Virendra and I am from 56 Hanuman vatika Gokulpura, Kalwar Road, Jaipur 302012. This is my second complaint regarding garbage vehicle not coming regularly. After my last complaint next day a vehicle with no RJ14GJ2233 come only once on 8th April. After that again Vehicle stop coming. Please do the needful

For the last 15 days I am following up with their customer care no., for a simple request of servicing the machine, but of no avail. everyday they say somebody will come but nobody comes. Very very poor service. Never expected from Tata Group

Sir: I am using Tata Swatch Water filter Silver Ultranano Technology.purifier. I find the claims are false and iron and fungus formation is common and I Have to regularly clean. It shows your silver nano technology is a not functional except for publicity, Please donot try to sell me the idea that it is due to sunlight.
I would like to know whom to approach for spare water purifier bulb and Mesh filter. From Esupply sources I find the delivery charges are outrageous..

I ordered new Tata swach cristella advance 18 liter non electronic water purifier. But it's not working. 10 to 12 hours only 1 cup water filtration. I called it's toll free number but my problem is not solve. My mo. No. [protected]. Ranchi Jharkhand.

After 3 weeks of requesting filter for an Gravity based water purifier, I finally received a poor quality filter on 14-Jan-2021. After a few days, 20-Jan-2021, when I realized this, I've been asking them to have a look.

Despite several mails and follow ups at [protected]@ncouragefoundation.com and in their customer service, I'm yet to receive any feedback.
It's been 2.5 months ... and counting ...

-

3 days no order detail shared, no tracking id, no message, no email nothing at all

this website is a SCAM website.
avoid tataswach.com for any payment

give me order details of
Order #317639

I bought Tata Swach (UV+UH), and contacted customer care on Thursday 17th Oct, I got called from technician that he will come on friday 18th Oct, He text me and asked me to call him back, i call him back he said that he will come in the eveninng. But he did not come.

I called on Saturday 19th OCt he (Mob: [protected] ) said he is on leave you can contact my office they will send someone else. I called office in Banguluru Mobile number [protected], They said they will arrange someone else, But no one come, I called again them in evening they said person will come on sunday. I specifically asked Sunday She said yes Saunday he will come. But no one came,

Today on monday i waited for at home 10:30 to 18:00 and also spoke to him in between he said he will come in afternoon later when he did not come i called back He said he will not come it is already 6:00PM.

This is very disappointing. I request you to necessary steps to improve you services else TATA name is getting bad.

Vikas Sharma

I have purchased my tata swatch water purifier last year on september and october.

There is a broken line in the base of the purifier which is only visible when we watch it carefully.

We are very much shocked that purifier never dropped anywhere and nor handled by us carelessly.

My mother is a housewife and she gave me an excellent example which i thought is genuinely valid that a normal plastic bucket of 200 inr will last for 4-5 years and the purifier that we purchased is of almost 1700 inr which broke in less than one year.

Also want to tell you that my vendor registered my complaint for the issue but nobody visit to my home to resolve the complaint. A person named vicky from tata swach called me for the issue but never visited to check the complaint and from the very next day he is not picking my phone and reply to my messages.

Now, i have registered my complaint on toll free number and my complaint number is crch[protected].

After talking to your representative, i feel cheated as he is saying that warranty of your product is of only one month. Is this joke?? I need my money back. Very poor service.. I only purchase tata swach purifier only because of brand name.

I have placed "tata swatch cristella advance" water purifier on tata cliq 14th aug 2019. I have received defective piece it's upper lid corner was broken, i have raised a return request immediately on same day, it's been almost 5 days since i raised complaint and not yet resolved, the first day they promised me that issue would be resolved within 2 days, they asked me to email images of broken part to customer care mail id as well as to whats app. I have mailed them all the product images with clear view of broken part. After 3 days got a call from customer care person asking me to resend images claiming that they couldn't see the defect [they wasted 3 days here]. I have resend image with clear view again immediately on whats app. They called on 5th day actually today and asked me to assemble product and send image again. I'm really disappointed with their questions and images i requested them to arrange call with their superiors, it spoke with their manager, it was shocking me that when she told that she couldn't open image at all. I realized that customer care is very in effective they just time passing. I couldn't understand whats the problem in sending technician to inspect. I fed up with customer care response finally writing here, i have attached all images with defective images and product purchase details.

Just because it is tata brand i brought it from tatacliq instead flikart/ amazon. I realized that i did an experiment ordering from tata cliq and it was a worst experinece. As i need purifier on urgent basis i had to ordere another one livepure after realizing that ineffectiveness of customer care.

I purchased tata swach water purifier in 2016. But since my purchase the water is not flowing from the bulb. It is of no use since my purchase. I purchased this water purifier as tata is a good company. But it disappointed me. I tried to contact them many times but no proper response from their side.

Please resolve this asap.

Thanks
Ishaan kukkar
Mobile number - [protected]
Email id - [protected]@gmail.com

Crmh[protected]
Water filter not working. 8 days has passed and their has been response from the company. Very poor service. Been following up regularly.
I had called up the call centre to register a complaint on 28th june when i realized that the water purifier was indicating that please call technician. I again called on wednesday 3rd july saying that as yet their has been no technical call or response from the team. They had assured that within 48 hours some one would visit. I again called on sunday 7th july saying that the water purifier has stopped working and the response i received was that i had only lodged a service complaint and refused to allow me to speak to any higher authorities. They said they would escalate the matter internally however it has been a false assurance as on 10th july the water filter is not working and one one has even bothered to respond. I had categorically mentioned that i would make a consumer complaint and yet the attitude seems to be callous. Kindly help resolve my issue of poor service

महोदय,
बहुत ही अफसोस के साथ टाटा जैसे कंपनी से अविश्वास हो रहा हैं, टाटा प्रोडेक्ट और सर्विस के मामलों में अग्रणी रहा हैं किंतु अब आपके नियंत्रण सर्विस प्रोवाइडर व टेंक्नीशियन पर धीरे धीरे खत्म होता जा रहा हैं। क्या आने वाले दशक में टाटा अपना विश्वास बाजार से खो चुका होगा, निश्चित ही शुरुआत में बातो को नज़र अंदाज करना और एक ग्राहक को तुच्छ समझना मीडिया के जमाने में भारी पड़ जाता है।
मैंने टाटा स्वच्छ आरो के लिए आपके सर्विस प्रोवाइडर, टेंक्नीशियन को बुलाया, उसने आरो का डिस्प्ले बदला 550/ रूपये लिए, दो तीन दिन में पुनः शिकायत आने पर, टेंक्नीशियन आया डिस्प्ले खराब होना बताया, सात दिन में बदलने व ACMC RENEW कराने बताया और 5000/रूपये का रसीद भी काटा, पैसा लिया, चला गया, अब लगभग 45-60 दिन हो गये फोन उठाना, जवाब देना बंद कर दिया, मैसेज भी किया, कोई जवाब नहीं आया।
अंततः मैने 14जून 2019 को कंस्टमर केयर में उपरोक्त सभी बाते बताई, दो दिनों के भीतर टेंक्नीशियन आने को कहा किंतु आज दिनांक तक कोई फोन तक नहीं आया, हांलाकि मैं लगभग 8-10 बार कंस्टमर केयर में बात किया, रटा हुआ जवाब मिला। हां एक जालसाज़ी का पता चला, ACMC के नाम पर सर्विस प्रोवाईडर 4500/ रूपये की जगह 5000/ लिए, इसकी भी शिकायत किया पर अब तक कोई फायदा नहीं हुआ।
धन्यवाद टाटा,
मैं सलाह लेकर पुलिस में सर्विस प्रोवाइडर के साथ साथ टाटा पर भी FIR करने का उपाय सर्च कर रहा हूँ जिससे टाटा सर्विस प्रोवाइडर पर नियंत्रण रखे। अपने बदनामी के कारण नियंत्रण रखना टाटा का कर्तव्य होगा।
सधन्यवाद
मनोज तिवारी
[protected]

#tataswach #worstservice #customernightmare #tata
I have been using ro+uv for last 9 years. First 5 years i have used aquaguard, while shifting the plastic broke so had to buy a new one. That time i came across tata swach, so thought of trying it out as it is bearing the most trusted name in india that is tata. But in 1 year i started feeling the hit/pinch for choosing the ro+uv (Silver electric ro+uv).

Now after taking the annual maintenance, i didn't get the proper service. I igonored it and thought might be a human error. But after that i never opted for annual maintenance. But for their service they will charge 450 rupees for visit only and the parts will cost extra. I don't know what kind of service they provide by sending some not that skilled persons to visit. Currently i have changed my filter 3 times within a span of 7-8 months. Currenly i have been blessed with a baby and luckily my filter again ditched me. So after complaining many time since 22nd may 2019, till today no one visited my home for any remedy. Whenever contacting them i am getting a response that withing 48 hrs some person will visit me.

I don't know what should i do as a customer of tata swach. I would request tata to remove their brand name from this product as this is damaging the brand name pretty heavily.

I have purchased tata swach bulb from tata swach website. Initially it was filtering water at a slow rate like 2-3 hours per litre
With in a month bulb suddenly filtering water very slowly 5 - 6 hours per litre.
Now it's almost choked and hardly filter water.
As i have purchased the bulb as a guest on the website i couldn't provide my complaint to them directly.

I purchase a tata swach filter bulb-3000 ltrs on 08.03.19 from tata swach online site. Till now it not delivered. As per their customer care it had been delivered via blue dart courier service, but the tracking id (Docket no: [protected]) provided was wrong, so i can not track the product location also. Every time i'm calling the customer care, they reply that they will call back me latter with sufficient information, but they never call afterwards. Now i want the refund, they not even arrange my refund.