[Resolved]  Tata Swach - Online Order - Damaged Goods Received — Bulb not working

I had purchased a tata swach from Pune Hadapsar 3 month back, but within 1 month the bulb has stopped working, showing accumulation of black water resulting in chocking of the filter.I changed the bulb and again within 15-20 days it is again chocked and showing accumulation of carbon like black water. I tried to clean the black water with running water, but everything in vain. I am frustrated and repenting on my purchase. Request to send the technical person who can solved this problem.
My contact details
Aryan
C-101, Amar Ornate, Magarpatta Road, Hadapasar, Pune 28.
Mobile [protected]

Dear Aryan,

We sincerely apologise the trouble caused.Thank you very much for providing your contact details. Our team will contact you shortly.

Regards,
Tata Swach Team

Dear Aryan

It’s been a while that the complaints were attended. We hope that your purifiers are now working to your satisfaction. Please do let us know in case of any further support at [protected]@tatachemicals.com

Regards,
Tata Swach customer care team

I have purchased a TATA swatch just 1month ago but ihas stopped working. No water is coming out through bulb. I went to dealer but he refused to do anything. I just want to get it repair or exchange. kindly help me.

Worst TATA product i have ever used...

I purchased Tata Swach Purifier in the month of August and within a month it stopped filtering the water. The filter was filled with black color particles which i suppose is the carbon particles used in the filer. After several complaints finally they agreed to change the filter but said currently Tata is researching on the filter and will change them as soon as it is re-launched. Believe me its more than a month now and there is no response so far from any one.
This is the WORST TATA PRODUCT i have ever used and i swear never to go by this brand again. By launching such a spurious product TATA is doing no good to its market reputation.
If this problem isnt resolved in few day i haved to SCRAP the purifier.

Please spread this message so that others are saved form this product.

Uday Yadav
[protected]

Dear Uday,

We apologise for the inconvenience caused. Kindly email your contact details along with your registration key to [protected]@tatachemicals.com. Our representatives will get in touch with you soon. Also, let us know whom did you contact when the problem occurred. Alternatively, you can also contact our representatives at[protected].

I do have purchased tata swatch but bulb is not working 3 times, they have changed bulb with in 3 months but still problem presist finally we throwed out from kitchen, we have purchased other brand, plz dont go with tata swatch i hope its one of the wate product from tata

We are sorry for the inconvenience caused. If water does not flow from the bulb, kindly follow the below steps:

Kindly observe whether the Tata Swach bulb is fully filled with water or not. If not, Please remove the Mesh 2 from the Upper container and allow the air to escape from the Tata Swach bulb. In case the water does not flow, then follow the next step.

Remove the Mesh 3 from the bottom of the Tata Swach bulb and clean it with a soft brush by holding under running water. In case the water does not flow, then follow the next step.

Remove the Mesh 3 from the bottom of the Tata Swach bulb and clean the nozzle with a thin needle like object.

If the water still does not flow, then kindly hold the Tata Swach bulb under running water.

Incase none of the above works, please contact our customer care executives at[protected] or email your contact details and the details of the dealer at [protected]@tatachemicals.com. Our team will get in touch with you.

Regards,

Tata Swach Customer Care Team

Even I am facing the same problem.
I too have purchased new bulb around 1 month back and from last 15 days it is not working.

We are sorry for the inconveneince caused. Please contact our customer care executives at[protected] or email your contact details and the details of the dealer at [protected]@tatachemicals.com.

From
Mercury
"S V illam"
Arul Jothi Nagar
Selvapuram
Coimbatore - 641026

To
Tata Chemicals P Ltd
Tataswach

Sir,


I AM RAJASHEKAR. MY COMPANY NAME IS MERCURY(HOME AND BUILDING SOLUTIONS).LAST TWO AND HALF YEARS I RUNNING THAT COMPANY OUR MAIN PRODUCT IS BURGLAR ALARM SYSTEM BUT I EXPERIENCE THAT THE RO WATER PURIFIER AND CONTROLS THEN I KNOW THE FULL OPERATION OF RO WATER PURIFIER FUNCTION …….I WANT THE DISTRIBUTORSHIP IN COIMBATORE DISTRICT TAMILNADU STATE. LAST ONE AND HALF YEARS I WAS SEND THE MESSAGE TO TATASWACH. BUT NO RESPONSE. PLEASE GIVE THE CALL AND WHAT IS THE PROCEDURE TO TAKE THE DISTRIBUTORSHIP.I AM VERY VERY INTERESTED TO TAKE THE DISTRIBTORSHIP. I AM WAITING FOR UR CALL AND PROCEDURE FOR THE DISTRIBUTORSHIP.I AM WAITING FOR YOUR REPLY .


THANK U


YOURS FAITHFULLY

FOR MERCURY

S.B. RAJASHEKAR
Company address:
MERCURY
82, ASHOK NAGAR, CHETTI STREET
SELVAPUARM MAIN ROAD
COIMBATORE
TAMILNADU STATE-641001

SIR MY NUMBER PLEASE NOTE IT [protected]

Dear Sir,

Thank u For your reply

I am Rajashekar from Mercury. my mobile number [protected]. Sir.. I am Waiting for the distributorship for Coimbatore District Tamilnadu State Please I am waiting for your reply and call.. i was tottally 300 message to Tataswach Customer Team .. Please give the reply..


S.B. RAJASHEKAR
Company address:
MERCURY
82, ASHOK NAGAR, CHETTI STREET
SELVAPUARM MAIN ROAD
COIMBATORE
TAMILNADU STATE-641001

SIR MY NUMBER PLEASE NOTE IT [protected]