[Resolved] Tata Swach - Online Order - Damaged Goods Received — Online order - damaged goods recd

Atulx99

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

Tata Swach order no.[protected]

I ordered Tata Swach smart Green color online on 30 Jun vide above order along with extra bulb.

I received the delivery last week where the upper container was damaged and the additional bulb was broken. I sent a email to tata swach last Friday and also spoke to their call center where the representative told me i would be contacted in 3 working days and defective goods would be replaced. Today is day 3 and no one has contacted nor any reply received for my email. This is poor service. when i called the call center today again i was told to wait another 3 working days. I need defective goods replaced immediately or money refunded.

Atul

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Aug 13, 2020

Complaint marked as Resolved

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Comments

snehit.kanoi

from Pinjaur, Haryana

Tata Swach — replaced bulb is also defective

I purchased new purifier 3 months back and filtered at most 200 liters of water when the water stopped flowing. Company claims 3000 lits of water purification but it fails. I called up Mr Praveen ([protected]), a swach executive in bangalore. He took more than a week to replace the bulb but when I tried the replaced bulb, I found it defective. Water was leaking from sideways and flowing freely from upper chamber to lower without purification.
I am utterly disappointed with Tata swach services.

Snehit.
[protected]
Kumarswamy layout, Bangalore.

Tata Swach Customer Care

from Pune, Maharashtra

Verified Support

Mr. Snehit,

We are extremely sorry for the inconvenience caused. Please contact our customer care executives at[protected]. They will be glad to help you. Alternatively, you can also email your contact details and the details of the dealer at [protected]@tatachemicals.com.

maqboolsable

from Mumbai, Maharashtra

Tata Swach — DAMAGED CONTAINER

RESPECTED SIR,
I PURCHASE 1 TATA SWATCH PURIFIER 0N 3RD JUNE ONLINE PURCHASING BUT I GET THAT DELIVERY ON 17/06/2011.BUT AT THAT TIME I GOT THE CONTAINER OF THAT HAS BEEN DAMAGE SO I MAKE SO MANY TIME COMPLAINT ON THAT HOTLINE NO BUT STILL THEY ARE TELLING OUR CONCERNS DEPARTMENT CALL YOU IN 72 HRS FROM 25/06/2011.SO I AM REQUESTING YOU PLEASE TAKE THE NECESSARY ACTION AGAINST THEM .MY ORDER NO[protected] MAQBOOL MEHMOOD SABLE. MY CELL NO [protected].

THANKS

MAQBOOL M SABLE
EMAIL ID: [protected]@yahoo.com