[Resolved]  Tata Tele Services / Tata Photon+ — Connection not cancelled and billing continued

Address:

South Delhi, Delhi

My name is Mohammad Khalid and I have a strong complain to make against Tata Photon+ broadband services. Having lots of problems with photon+ services and issues with speed and connectivity I raised several complaints and finally requested for account services to be cancelled on 12th February 2012 and it was agreed that it has been processed, I received a call from retention department a couple of days later, offering me three months probation period and if I chose to discontinue I was given full authority by the person and It was agreed that all previous charges were written off and I was not liable for any further billing unless I choose to continue the services.

I have received a call today from some advocate on behalf of Tata Photon (file no.DLA8004) threatening to pay 2399 rupees against the outstanding bill which I was told services are on old. I was told my services were on hold and I will not be charged during the safe custody period.

I called up Photon+ today and spoke to Seema who confirmed that safe custody was never activated on the account and I was being billed unnecessarily without my knowledge and without using any services.

I have raised a complaint with Tata photon plus (reference number[protected] and also seeking help from this forum to get this sorted. They have caused me a great level of stress and threatened me.

I look forward for a positive response and take strict action against these careless and incompetent people who are running a huge business and doing fraud making money out of innocent people.

Mohammad Khalid
Tata Photon+ number: [protected]
email address: mohammad.[protected]@gmail.com
Contact number: [protected]