[Resolved]  Tata / Voltas — poor quality of material used in product

Address:

North Delhi, Delhi

i have a tata voltas ac. as the summer season is about 2 knock, we tried to cleanup the ac and its grill and stuff. while opening up the window grill of our window ac, the plastic grooves of the ac, in which the grill sets up, broke. then i found it was of very low quality plastic thats was used in those ac groove joints. from a company like tata, with such a popular brand voltas, that sort of result is totally not accepted. although i have registered a complaint with the company to replace the grill, as it can't be fixed. i am afraid that they might put the whole charge on us only and might ask for money to replace. i have the ac in warranty. please suggest how to deal with the company regarding this as i don't want to waste my time by negotiating with them.