Voltas Customer Care
Voltas Ltd.
Customer satisfaction rating: 40%
Submit a Complaint
2157
COMPLAINTS

Voltas Customer Care

Voltas Ltd.

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Address
2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green
Mumbai
Mumbai City District
Maharashtra
India - 400033
Landmarks:Near JAI Hind Cinema

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
376
down
159

Phone:
Phone:
up
128
down
61

Fax:
Fax:
+91 22 6665 6311  

Additional info
Offices & Branches


Ahmedabad
301, Shivalik Corporate Park, 132Ft Ring Road, Satellite, Ahmedabad - 380015
Tel: +91 79 6630 1100
Fax: +91 79 6630 1199

Baroda
4-C, Satyam, Alkapuri Shopping Centre, Viswas Colony, R.C. Dutt Road, Baroda 390 005
Tel: +91 26 5235 1706
Fax: +91 26 5233 2098

Bengaluru
7th Floor-701, Pride Hulkul, 116, Lalbhag Road, Bengaluru - 560 027, Karnataka
Tel: +91 80 225 35600

Calicut
Srinilayam, Ramanattukara P.O. - 673683

Chennai
Mount Road Establishment, 624, Anna Salai, Teynampet, Chennai - 600018, Tamil Nadu
Tel: +91 44 6676 0333

Coimbatore (EM & RBG / MHBD)
No.85, Poonka Plaza, 1 St Floor, Avarampalayam Road, Siddhapudur - 641044
Tel: +91 42 2221 1188, +91 42 2238 4384

Coimbatore (TMD SHQ)
1413, Trichy Road, Coimbatore - 641 018
Tel: +91 42 2230 3081, +91 42 2230 3084, +91 42 2230 3087, +91 42 2230 3088
Fax: +91 42 2230 1515

Delhi (UPBG) Service
B1-J2, Mohan Cooperative Industrial Estate, Mathura Road - 110044
Tel: +91 11 6662 8695, +91 11 6662 8698, +91 11 2695 9488
Fax: +91 80 2227 0172, +91 80 2221 0554

Chandigarh
SCO 201-202-203, 2nd Floor, Sector 34-A - 160022
Tel: +91 17 2661 0112, +91 17 2661 0113
Fax: +91 17 2266 9868

Indore (UPBG)
213, City Centre, 570 M.G. Road - 452001
Tel: +91 73 1243 6932, +91 73 1404 6398

Ghaziabad (UP) (UPBG)
A-13/6, Site III, Meerut Road Industrial Area - 201002
Tel: +91 12 0275 4998, +91 12 0552 9263

Indore (TMD)
203-205 Darshan Mal, 2nd Floor, 15/2, Race Course Road - 452001
Tel: +91 73 1420 2703, +91 73 1420 2704

Jamshedpur
DPG, Voltas House, 2nd Floor, Main Road, Bistupur, Jamshedpur - 831 001
Tel: +91 65 7662 2377
Fax: +91 65 7662 2387

Jaipur
Diamond Tower, 201-203, 2nd Floor, Ajmer Road, Near Purani Chungi, Jaipur - 302021
Tel: +91 14 1645 1748, +91 14 1645 1747
Fax: +91 14 1659 4989

Kolhapur
C-1, Sterling Tower, 1st Floor, Gavat Mandi Road, Shahupuri - 416001
Tel: +91 23 1266 5828
Fax: +91 23 1266 5825

Kochin
Shema Building, 2Nd Floor, Dr No 39/4166, M.G. Road, Ravipuram, Ernakulam, Cochin - 682 016, Kerala
Tel: +91 48 4660 5555

Ludhiyana
293-A, Model Town Extension - 141002
Mob: +91 98 5510 8444
Fax: +91 23 1266 5825

Lucknow
Shalimar Titanium Block 'C', 4th Floor, Office No. 410-412, Plot No. Tcg-1/1, Opp.indira Gandhi Pratishthan, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
Tel: +91 52 2650 7000

Panjim
B-18, Akshay, La Campala Colony, Miramar - 403001
Tel: +91 83 2245 8324

Madurai
504, K K Nagar Madurai 625 020
+91 45 2253 5818

Surat
207, SNS Business Park, Opp, J.H. Ambani School, Udhana Magdala Road, Vesu, Surat - 395 007
Tel: +91 26 1221 6444, +91 26 1242 2761
Fax: +91 26 1241 2824

Pune
2nd & 3rd Floor, Equitorial Forum 14, Mumbai Pune Road, Wakdewadi, Pune – 411 003
Tel: +91 20 6604 6609, +91 20 6629 7433
Fax: +91 94 2355 9064

Tirupati
8-1-723, Ground Floor, Bhavani Nagar, Tirupathi 517 507
Mob: +91 98 4801 1156

Vijaywada (UPBG)
D No. 40-27-6/8, Opp: Pinnamaneni Poly Clinic, Municipal Employees Colony - 520010

Hyderabad
7-2-1735/2, Sanath Nagar, Hyderabad - 500 018, Telangana
Tel: +91 40 6674 3001
Fax: +91 40 6620 3882

Vishakapatnam
Mig-287, Sridhama, Vuda Layout, H No. 39-33-99, Madhava Dhara, Visakhapatnam - 530018
+91 89 1275 4051, +91 89 2754 0665, +91 89 2256 2096

Tirupur
25, Kumarananthapuram, 60 Feet Road, Behind Bishop School, Tirupur 641 602

Ankleshwar
G-3, Silver Plaza, B/H Sardar Patel Complex, Nr Gidc Flyover Bridge, GICD, Ankleshwar - 393002
+91 26 4623 8199

Vijaywada
32-29-6, 1st Floor, Behind Petrol Bunk, Maruthi Nagar, Vijayawada 520 004
+91 86 6243 1507, +91 86 6243 1505

Trivandrum
TC 28 / 1118, Lalsukh, Sree Kanteshwaram, Thiruvananthapuram, Kerala 695 023

Coimbatore
No. 85, 1st Floor, Poonga Plaza, Avarampalayam, Main Road, Siddaputtur, Coimbatore 641 044, Tamil Nadu
+91 42 2224 1188

Hosur
Shop No 2, Door19/B, Krishna Tower, Vasanth Nagar, Hosur - 635109, Krishnagiri Dist, Tamilnadu

Mangalore
A.A. Pais Building, Dr No. 1-34-3092/12, Ashok Nagar Post, Kodical Road, Mangalore - 575006, Karnataka

View More Information...

Customer satisfaction rating
40%
Complaints
2157
Pending
871
Resolved
636
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Voltas related photos (202)

Voltas Complaints & Reviews

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Voltas — improper message about free service

 Priya Prathapan on Jun 19, 2018
I got a message from Voltas saying free service of ac but actually they charged service charge from me.

this is the message received from Voltas

Dear Customer, Warranty Free Service of your Air Conditioner is due on 17/Jun.To confirm sms PM to [protected] or call [protected].

But actually when they came it is a paid service.
please do not send these fake messages if voltas cannot maintain their customers purchase history properly....
Complaint comments  Read comments Complaint category Online Shopping

Voltas — poor cooling of ac and too much unit consumption

 Dr A Imam on Jun 19, 2018
Dear sir I purchased an inverter AC last week which since then has not given proper cooling. Unit consumption as per co. Should be 3.81units in 8 hours but it is giving 16 units in 8 hours.Dealer refusing to help and is suggesting to go through toll free. AC was purchased approx 10 days back and in this scorching heat we could use it only once. It seems we have wasted our money.Registered Complaint has been lodged, technician visited, could not satisfy us, we also refused giving him satisfactory code.
Kindly help.
Complaint no-[protected]
Phone no [protected]...
Complaint comments  Read comments Complaint category Refrigerators

Voltas — ac service centre charged the labour cost before resolving the issue

 Jagat Mohanty on Jun 18, 2018
I am holding 2 nos of Voltas window ACs since close to last 3 years but unfortunately the service centre assigned for post sale service maintenance has taught me a lesson of charging the service cost before being the issue is resolved ... this only impacts one of the trusted brand of Tata enterprise ... only worth the trust on this product I choose the ACs ... how can a customer is charged with service charges before the issue is addressed nor resolved ... and the ACs still lying at home with a condition to repair it within next 2-3 days after the same will be taken to the workshop at the cost of...
Complaint comments  Read comments Complaint category Electronics & Appliances

Voltas — 2 ton split ac

 sahadev nair on Jun 18, 2018
I have got the ac serviced and gas filled on 14 april 2018, however within a month it started giving the same problem of very poor cooling, multiple calls to your service centre has given no result so far, finally one technician came on 14th jun, he saw the ac wasted my time and said i will send the person who had repaired it earlier, till today no news, calling the agency cooling control in hyderabad has no meaning as they dont pick up the phone itself
in short i feel that i made a mistake in buying a tata product with such horrible after sales service
col sahadev nair...
Complaint comments  Read comments Complaint category Products & Services

Voltas — ac complaint

 Arpit Khanuja on Jun 18, 2018
UThis is quite upsetting that a REPUTED NAME AS VOLTAS SUCH A BIG NAME IS UNABLE TO PROVIDE THE QUALITY PRODUCT AND AFTER SALES SERVICES.

It’s shocking that service head as Mr. Gaurav don’t bother to pick a customer s call who tried at least 30 times, but I continued on trying and at last he constrained to speak this time. Got my address and mobile number and assured to resolve the issue on urgent basis. But no body have approached to look into it not even called to resolve the issue.

It’s a peak of summer we incurred the amount 26000/- to get the cooling environment...
Complaint comments  Read comments [2]Complaint category Appliances

Voltas — voltas 1.50ton ac

 Kashif Nabi on Jun 18, 2018
Sir
There have been installed a 1.5 ton 1 star AC at my village home almost one and half month ago.From the installation day the AC is not working properly. After so many complaints one technician visited and said us about voltage issue and didn't provided proper solution. I think low voltage issue is common in all over rural India.
if possible please allow to replace it with higher star AC with whatever extra charges applicable.
And please ask your distributor and seller to mention that which type of AC will not work properly in rural areas....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Voltas — service not provided

 shahnwaz49 on Jun 17, 2018
Hello Sir,

I have complained so many time for the service of my split AC . They have not interested to take any action. Our AC is just 1 year old and facing cooling issues.
I want to replace this with new AC . Our address is " new damari glass center khadia bazar Shaktinagar Sonebhadra up.

My contact no: [protected]
I would like to take urgent action upon it.
Looking forward to hear from you.

Regards
Shahnwaz...
Complaint comments  Read comments Complaint category Electronics & Appliances

Voltas — not proper installation

 jitendra1378 on Jun 17, 2018
Request no is [protected] for installation of split ac. Your technician was installed my ac and i was rs. 1293 but he was not proper installation in roof of balcony. I was compliance many times in your customers care no. But no one called/ contact after the issue. Sir, please settle my grievance as early as possible.
Regards
Jitendra kumar
Ph. No. [protected]...
Complaint comments  Read comments Complaint category Other

Voltas — delay in service and improper installation

 SSMukherjee on Jun 16, 2018
I have purchased a voltas 1.5 ton split ac from great eastern, benachity, durgapur, west bengal.
Ac is installated by dealer's private agents. Due to gas leakage the machine stopped working and nobody responded quickly to check the same inspite of several calls to dealer and customer service. Process is too slow, still the issue persists. The time we have purchased the ac it has been told that the standard installation is free but 1500 rupees has been charged on first installation. The voltas service is really pathetic and we will rethink buying voltas products in future....
Complaint comments  Read comments Complaint category Electronics & Appliances

Voltas — non fixing of problem.

 Bushan Lal Kaul on Jun 16, 2018
My request no [protected] as per your massage on phone [protected]. The problem not still fixed. Please do needful. One person visited our home & told that he was from voltas & that your ac is short of gas which they filled only on 28/05/2018. We told him to do needful. He told he would do it tomorrow but he never came & we told customer care of voltas....
Complaint comments  Read comments Complaint category Utility Services

Voltas — harassment for non issuing of my original warranty card in hard from voltas company intentionally

 m1deepak on Jun 16, 2018
I purchased fresh ac on 6.6.18 invoice no : kn/2018-19/0463 from hari sharan delhi
As per rule i applied for issuing of fresh warranty card to avail free services through writing countless emails to them
Regretted to say till date no action have been taken at their end
Information needed in writing action taken writing onmy address by speed post...
Complaint comments  Read comments Complaint category Refrigerators

Voltas — improper installation

 Divya Kashish Mahajan on Jun 16, 2018
I have purchased a voltas ac on 03/06/2018 from electric center applicances, hall bazar, amritsar.ac is installed vide ref no [protected]/[protected] but gas is leaked within half hour of installation and no body comes to chk the same inspite of several calls. I then lodge complaint on 11/6/18 vide ref no [protected] but still no one comes for same yet. I demand strict action kn dealer as well as ur customer service. Voltas is having pathetic service and ll never purchase anything from this dealer and agency....
Complaint comments  Read comments Complaint category Electronics & Appliances

Voltas — installation of ac

 Ashwani Raheja on Jun 16, 2018
I have purchased a ac from vijay sales rajori garden on 12june 2018.. I am still waiting for someone to install the ac. I am getting calls to get it installed but no one comes.. A guy from voltas called me and asked for some amount of money to install the ac as it is not his working zone. The time i have purchased the ac i have been told about the installation as the standard installation is free....
Complaint comments  Read comments Complaint category Electronics & Appliances

Voltas — motor is not working of ac fan

 nayanthakrar on Jun 16, 2018
I have issue in ac on 10/03/2018 regarding cooling facility and fan of ac is not working. As par the your voltas service man, the ac motor is not working and as par his direction we change motor of ac fan and i paid the amount rs. 2000. I don’t have receipt of that money.

Again i have given the request for the same issue on 12/06/2018 with sr no [protected]. The same voltas service man come two times at my home again check everything and tell me will check and let you know and after one day i received message on my mobile your sr no [protected] ac repair cost is amount rs. 2150...
Complaint comments  Read comments Complaint category Electronics & Appliances

Voltas — complaint : my request no. 18060901543 of 09.06.192

 Albatata on Jun 16, 2018
Dear voltas,

I am extremely dejected with your customer care - rather the lack of it!

While a technician did come, he took away the outer unit at the instance of one mr sanjay who is your rep here in patna (Mobile no. : [protected] and [protected]). This gentleman does not even care to take calls!

Am told there is a gas leakage but that's about all

Till date the equipment has not been repaired a pity really - had i known of this callous attitude, i would never have opted for voltas. A week, you'll agree is too long a period to service...
Complaint comments  Read comments Complaint category Electronics & Appliances

Voltas — regarding ac

 Aastha wantoo on Jun 15, 2018
R/s sir/ mam i want to cancel my request regarding my ac and my request no is [protected]. Sir i was having prob in my ac that it was not cooling at all but now it's working properly just coz there was some dust particles in our account but it's working properly now. So it's requested to you kindly close my complaint and i have mentioned my complaint no. Sry for making you in trouble....
Complaint comments  Read comments Complaint category Business & Finances

Voltas — a.c compressor is not working

 AniKait Dewan on Jun 15, 2018
Dear sir/madam,
Our window a. C model no. 182cy - 1.5 ton 2 star sr. No.020750 compressure stopped working from 4/5/18. We have registered complaint refrence no.[protected] and sent the a. C to voltas service station as the technician said its compressure has to be changed but they only refilled the gas of the compressure. It worked for 8 days the again started to trip after 5 minutes we have continued to register the complaint refrence no.[protected] and [protected] on 25/5/2018 again service person visited and said that they its compressure is not working and gone back by saying they dont...
Complaint comments  Read comments Complaint category Electronics & Appliances

Voltas — voltas air cooler 70 litre

 Rajan Suri on Jun 15, 2018
I purchased voltas cooler for my son sanam suri from croma on 9th april and within a weeks time i had to make complaint about water pump not working. Again on 30th of i raised complaint through voltas customer care and got complaint # [protected] from shalini and barkha customer service executives and was informed that it will be sorted out within the next few days. On 4th june i checked with voltas customer service and got to know that complaint has been closed without attempting. I again registered for complaint and got new no [protected], from sai prasad and mr tarsem senior officer customer service...
Complaint comments  Read comments Complaint category Electronics & Appliances

Voltas — ved 60 m desert cooler

 neetu1501 on Jun 15, 2018
Unit purchased on 28.05.2018 from lucknow. It has not been working since 23.05.2018. I lodged first complaint with no [protected] which was serviced on 26.05.2018. Second with complaint no [protected] on 5 june and again on 6 june 2018. Still it is not cooling. Further there has been no response to my complaint lodged on 12 june with reminder on 13 june 2018. The service people just come and go without solving the problem saying that it’s working properly. It works for 2-3 hours after they leave and then again stops cooling. Kindly redress the complaint effectively...
Complaint comments  Read comments Complaint category Electronics & Appliances

Voltas — ac not install

 Sanju Nayal on Jun 14, 2018
Mera sanju nayal hai or mai khora colony pratap vihar gaziabad rhta hu. Maine 3 june 2018 ko ac purchased kiya tha bt abhi tk install nhi hua coustmer care mai call kro koi response nhi atta. Or inke bande office ke off krane ke baad bhi pagal bnte hai khete hai ki sir ajj app office mt jaao mai ajj ac instal kr dunga or saam tk follow kro. Fir baad mai khete ki appki call transfer kr di gyi hai. Abb koi or ayega pagal bna rkha hai public ko. Mera contacet no. Hai [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

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