[Resolved]  TCL — TCL Air conditioner

Address:

Mumbai City, Maharashtra

Dear Sirs,

I had purchased a TCL AC from Vijay Sales on 30/5/2006, Goregaon (East) and the sale was installd in my clinic at Lokhandwala Complex, Andheri.

The unit was not working and we contacted M/s Synergy Electronics in February 2010. They took the unit for repairs and raised a bill of Rs 3050, which I have paid. The unit was again taken for repairs to Display and PLC in March 2010 and returned to me. Within a month, the unit was out of order again and the mechanic from Synergy Electronics checked the unit and took it with him for gas charging.Thereafter, more than a month has passed and in spite of repeated reminders, they have not returned the AC to me. I fail to understand how it can take so much time to charge gas.

Please note that I am a medical practitioner and have to spare time from my professional duties to follow up this matter. Further, I have been forced to spend almost the entire summer without AC in my clinic.
I am now at the end of my patience and have to advise you to please take notice that if the AC is not returned to me, duly repaired within 7 days from date hereof, I will be contrained to take legal recourse as advised.

I hope you will take appropriate action and ensure that my AC is returned to me.

Thanking you,

Yours faithfully,
Dr. Binita N. Mehta