[Resolved]  Teak N Oak — Pathetic Customer Service

We too had a similar experience with Teak n Oak Velacherry office. When we purchased the products -(one dining table set, one cot and one compressed wood almarah) they were giving so many promises and guarentee for the products. They promised that for dismantling the furnitures they will charge only 100. But now when we asked for dismantling the three items (since we are relocating) they are asking for Rs.500 - 600 for just 1 hr job. We tried to contact other local carpenters, they agreed for much lower price than teak n oak. Finally we ourselves give a try to dismantle and we were able to dismantle all the three items with our small screw driver set. It didnt take more than 1 hour. Teak n oak customer care is the worst. They dont know how to behave properly. Within 2 months of purchase we got the problem of fungal infection in the wardrobe. When complained the Teak n Oak guys are telling that it is not their problem, it is because of moisture and you can wipe it off. And they are telling that compressed wood is prone to that problem. If they told the same thing before purchasing this we would have preferred steel almarah. They are not even concerned and not ready to visit our houuse and check the complaint. Now we are not using the compressed wood wardrobe bought for Rs.4500 because it is coated with fungal inside and outside.

So we suggest not to trust the teak n oak guys because they know only to make promises and not to keep it. They will give all unbelievable advertisements on discounts but that will not be worth buying.

Even i have faced the similar kind of issue when i purchased a sofa set and they gave me a double bed cot free. But after the products were delivered the cot looked the used one which we can see in the showroom as a display piece. Additionaly, i ordered for specific design cot and while purchasing they had promised me that the cot will be delivered as per my design but they delivered the same old cot which was kept in the showroom. The drastic part of this deal is that the sofa set has a chair with crack on the hand rest area. They have smartly covered the crack area by polishing it, but after a 2 days of the delivery the crack was visible. I have complianed regarding the same many times but till today no one has arrived. I am not even getting any calls from them as a part of promise to do the service on a particular day. I have to go to the showroom to remind them or call them up They have promised that today i.e, on 10th Jan 2011 the complain will be attended. Let me see the status now. In case anyone wants my supports or voting to lodge a group complain do email me at [protected]@vestas.com

YES teak n oak is simply into cheating business not in furniture sales. False promises are plenty. Prices are for new items but i came to know that broken items are being redone to put up for sale. Beware of Teak N oak.

June2012 - I bought my LCD stand at Teak and Oak Velachery Shop . I was promised that someone will come and do the installation the next day of delivery. It has been a month and no one has turned up. This is really disappointing considering that i stay just 4 Kms from shop and have called up and requested assistance at least 15 times over last one month. Each and every time i get a response that some one will come in 3 -4 hours. Never happened. Will NEVER EVER GO BACK TO TEAK N OAK.