Teak N Oak Complaints & Reviews

Had a requirement to get the sofa repaired and when approached the showroom it was promised that the service will be completed by Monday (21/nov/2022) and full bill amount was paid. But the complete commitment changed by the time the product was picked...
Mental agony and stress is being increased...
This showroom at Velachery seems to focussed on getting the money credited and then be least bothered of customer service.

Teak and Oak OMR -manager is not responsible enough. Worst customer service and no timely delivery.

I have purchased the sofa from Teak and Oak, OMR, Chemmanechery, Chennai on 12.11.2022. Within 3 months the sofa cushion started to go deep due to poor quality in manufacturing. The product which i saw in the showroom was quiet good where as the product given was poorly manufactured. I made a complaint to the manager in Teak and Oak but was not responsive. After a month of follow up, the manager gave the Carpenter contact number but he was also non responsive with rude behaviour.
I am attaching the pictures of the sofa. If there is no proper resolution on this matter, according consumer act 1986, severe damages shall be claimed for the poor production and response.

I have ordered a computer table with Teak and Oak Velacherry .This was delivered late and the workmanship is poor. The edges are sharp causing injury. The table is designed such that no space for foot rest. When contacted the Velacherry branch, they said we can not do anything for the table, this is the level of workmanship our product will have .
I have requested them to look in to the issue and they agreed to send the person for repairing. This is only name sake. So far no one had turned up.
Teak and Oak supplied poor quality product with no customer care support

I had ordered for sofa cushion in Pallavaram branch of teak and oak on 20th August 2021. The contracted rate of rupees 7000 was paid in one shot on same day with a promise to deliver the cushion on 27th August. On 26th August I received a call that the cost is rupees 15000. When I asked for cancellation of my order they did not respond properly asking me to mail them over and over again. 8 days after booking I am yet to get my money back. The customer care is extremely rude. The branch staff totally unprofessional. I had to call them on multiple occasions to get my money back and I am yet to receive my money back.

I made a custom order for a sofa, they committed 15 days, but it took multiple follow ups by personally going to the shop, as they didn't pick up my calls. I got my sofa after 2 months. When I asked for a compensation discount for the inconvenience caused, they promised to give a teak wood instead, for which again I followed up but finally they didn't gave any compensation at all... They are fully trained to give loads of excuses all the time. Not sure about their service as well, I am doubting it, which is my biggest concern.

I purchased a sofa and dining table about 1.5 years ago. The quality of the products is very poor. The chairs of dining got broken. The table is shaking and cannot be tightened. And bottom covering of the sofa got torn and i noticed the wood used for the sofa is of poor quality. Extremely unhappy with the products. Looks like i cannot repair or resell these products. I tried to contact the branch where i purchased it. It is closed down completely. I am not sure how these can be repaired. I suggest not to go to these people.

Sofa set purchased for inr.40, 000. Not at all a good quality, same communicated to the furniture shop multiple times but no response.

Damaged material n poor customer service by this shop. And delayed delivery of 2nd set more than 1 1/2 months.

Even shared details shop md too but no response, after investment of 40k with bad material n pathetic service was unacceptable.

So pls consider this issue and issue a complaint against the furniture shop.

I purchased a Maharaja sofa set last month, But while selling they told we will do the polish and deliver. But they delivered without doing anything and they told we will do in your home within 2 days, Now almost morethan 30 days and I am keep on calling the showroom and they are telling the same story "we will come tomorrow". It is really disappointment.

So Guys be more careful while delivery. And they will not do anything after delivery.

thanks

Saravana

[protected]

We have booked sofa from teak n oak... Through chennai trade center... They took the advance booking money and not delivering the product... We have lost our patience as they didn't keep up their words for more than 10 times.. Whenever we call on monday they say they will deliver by friday which will not happen and if we call on saturday they say they will deliver on wednesday... Always they change the dates. Fake people... If you call them more than twice continuesly they switch off their phones...

Ordered a wooden sofa on 20-aug-2018. They promised delivery in 1 week which is 27-aug-2018. But till 5-sep-2018 which is nearly 15 days product is not delivered. Also there is more false promises on the delivery date, whenever we try to call the store they say delivery will be done on same day and the same repeated for nearly 6 days. Very worst experience.

I have ordered sofa on 26th may and teak n oak has promissed to deliver in 10 working days. Its been more than one month now still i havent received the sofa.
I have been calling the representative everyday and getting the same answer that sofa will be delivered today evening. All are false promises
When i tried to call their numbers they are not taking the calls, even the manager is not taking any calls.

I have asked for refund my advance money.

I have made a bad decision to go with them and i am repenting my decision.

I am planning to file a police complaint.

My order number: 663

I have booked spring mattress on chennai trade center on june 2nd and teak n oak team said they are going to deliver on june 4th but till now they are not delivered and when i called 2 days back they are saying we will deliver when we receive material. Out side same spring mattress price is 14000 but this guys charged 16500. I asked for cancellation they are saying we will not cancel.
I hate this furniture showroom staff (Valachery
) and do not recommend this to the buyers.

I hate this furniture showroom and do not recommend this to the buyers.

They are fooling the customers by highlighting there is 2 years warranty and 5 years warranty, when we approached for repairing or replacing our dinning table chairs which was purchased 1 year back and leg got completely broken.. The response they gave was pathetic. They do not know how to manage the customer complaints. Full bogus furniture showroom.

Manger response was also bad. Why you guys are fooling customer by opening new showroom at gowrivakkam and selling [protected]@ discounted rate. Now we had to bear the cost for repairing the dinning table chairs

I bought a mm sofa set 3+1+1 at teak 'n' oak in urapakkam branch, i have the problem in my sofa set -
1. Color fading issue (Damage our cloth), 2. Un uniformed cushion (Out look spoiled), 3. Loose stitching of cushion cover, 4. Outer coating damage, 5. Late delivery.
I phone to the showroom (3 times), but not response.
Bill details:
Name: r. Sowrirajan.
Bill no: 497.
Order date: 29-09-17.

Order date : 04/23 trade center fair
Product ordered : oscar sofa, king size cot, bed
Promised days for delivery : 10 days

Day 09 : 05/02 - called up teak and oak customer care and reminded of my order deliver due the next day.
Day 10 : 05/03 - no responses from teak and oak

Day 13 : got defective delivery of cot, bed alone. Immediately escalated to teak and oak team.

Day 19 : still struggling to get the cot defect corrected. + waiting for sofa delivery.

After speaking to hr, store manager - understood that they are undergoing a mamanement/workers problem (Internal) and so could not serve their customers better.
Requesting new customers to stay away from teak and oak shop.

I have purchased 3 door cupboard during Nov-2016 for Rs.18000/- from Urapakkam outlet & Cupboard door got damaged within 3 month o[censored]sage.
It is so pathetic to see the way customers are getting handled at teaknoak.
During purchasing we saw sample piece & finalised cupboard; it was told to us that this is imported quality compressed wood material & warranty will be provided for 5 years. But during installation itself i was informed to fitter that doors alignment is not proper but fitter ignored my words. Now within 3 months one of the door got damaged & came out.
I approached to Urapakkam outlet for highlighting this issue & informed them I want replacement for this cupboard as quality & installation is not proper.
Respective officer informed me we will inspect the failure then only decision will be taken on replacement.
After inspection fitter told me evaluated value for that cupboard is Rs.4000/-
I am surprised that how Rs.18000/- cupboard is getting depreciated to Rs.4000/- for there quality issue.

Last 2 days I am trying to connect with customer care but there is no response & my calls are unanswered.

This very very poor response from teaknoak to their customers.
I will now educate the peoples in my contacts that dont purchase any thing from teaknoak as their aftersales customer response is not good. Also products are not with good quality.

Requesting team kindly look into the mattar & get it resolved.
Thank you,
Regards,
Suhas Diwate

I have purchased a artificial leather sofa in start of 2013. Teak and Oak sales person sold me 3+2 seater sofa by saying that this material of leather is of high quality and will last long. But after 2years, the material colour got faded and the seating side of the 3-seater got torned.

I requested the firm to get the sofa repaired. The firm has provided the service person number. I reached out to that service guy named 'Sasikumar' by phone. He asked me to send the picture of sofa in whatsapp which i did. But even after that no proper respose from his side. So I reached out again and then he said to go and give the sample material to the velachery showroom. I have spent my 1hr of time to and fro just to do that. Inspite after that there was no communication from his side. After a month he called and said that the material in that colour is not available and told us to visit the showroom again and pick some similar colour shades so that he can repair it.

So it looks like this 3 seater would be in different colour and the 2 seater will in old material colour. The firm doesnt bother about the existing customer satisfaction at all. They have also told me that the repairing charge would be 2000. Though i am ready to pay and get it repaired the same material isnt available and the response from service end is very poor.

I am very unsatisfied and will never recommend teak and oak to my friends and family. I hope the company take this as a serious issue and resolve it.

Thanks,
Natarajan
[protected]

I am posting this after unanswered repeated follow ups and after experiencing the completely dissatisfied customer service from Teak N OAK Annanagar branch. I bought this 3+2 seater sofa from this so called branded shop after reading about the same in a newspaper which posted a full page ad with lot of exciting offers with slashed prices and guarantee for upto 5 years. Let me list down the peril Of buying from them, 1) The product showed in the showroom and the product delivered were different(look-wise same but comfort will be a question mark). when asked they replied that it will become soft on use. 2) The guy swiped by card first and when i asked for the guarantee card he refused to give the same.he promised me that the sofa will be repaired if in-case if there is any problem. please have the bill alone and that will be more than enough. this was my mistake that i believed his word. 3) On complaining the issue and after personal visits to their showroom they finally sent a carpenter who finally had a visual assessment and told me that this peeling of leatherette wont cover under guarantee. then the guarantee is for the frame alone and does that cost 33k? 4) The last point is very poor customer service and follow up. They merely treat a customer cheap and fyi they have a customer service team for this kind of service. Finally i would like to put a note that these guys are not up-to mark for their quality and the pricing is totally unfair for the kind of stuffs they deliver. Just wanted to warn all my fellow mates that please don't get cheated like me and especially with TEAK N OAK its a big NOOOOO for quality furniture's. Thanks, Prashanth Sathiaseelan

This has been informed to your Service Engineer who has visited the house just one month back and taken photograph. I got his muber from Saravana Stores, Madley Road, West Mambalam. Service Engineer came from west mambalam, Chennai. I forget his number and name also. Till date, no reply from him. I have ben informed that, company is shifting from one premises to another premises and could be the reason for not telling proper answer. 2 chairs are of this category and are occupying the unwanted space in my flat. Please depute your Engineer to look into the condition and request you to suggest your views. My contact number - [protected] Name : Mr. Muthuswamy