[Resolved] Telebrands India — Defective Product

anilsolanki

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

Hi

I have purchased an Air Lounge from Telebrands through telephone with Order no – 1790873 on 31/05/2010.

After a week I have not received the product,
So I inquire for the order status to Customer Care, Ms Swapnali , I got the information that they had dispatched the product on 14/06/2010 and I have to collect the product from near by Post Office.
I had asked why it is so, because I was clearly informed at the time of order booking that it will be the home delivery and for that they are charging me 395 Rs as VPP for the same.
After this discussion, I received the product on 17/06/2010 through home delivery.

I opened up the package and I found that the turbo pump used to inflate air lounge is not working. It is totally a defective piece delivered to me. Even it is not possible to switch it on.
I asked to Customer Care, Ms Swapnali about defective turbo pump, She suggested me that I have to send back the turbo pump through courier to them and I have to pay that courier charges.
After inspection they will send me the repaired product for which I had paid the price for the new product.
Further I also wanted to get in touch with some senior personnel to take the matter up, to which the company's executive refused to transfer the line.

I lodged a complaint with the company's Customer Service, Miss Swapnali, as the product is under Life time warranty, as per the claim made by on the TV and the product carries 15 days warranty, But I was surprised to hear that for any manufacturing defect the customer has to pay to get the some replacement for the defective product.

All the order detail for your reference as follows :
Order No 1790873
Order Date 31/05/2010
Air lounge Offered Price 5999
10% Credit Card Discvount 599.9
VPP Charges 395
Total Amt 5794.1
Looking forward for your support and proper solution for the product replacement ASAP.

Regards

Anil Solanki
[protected]
I had already informed the company on website through feedback form also on dtd 18/06/2010.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

SUKUMARAN NAIR

from Palghat, Kerala

I have received an air lounge sofa cum bed through VPP 10 days back. On my surprise, the piece which I got through postal has not yielded any results. The sofa which I inflated gets leakage and within two or three minutes, the sofa becomes empty. My order No. is [protected] and hence, I may please be apprised about the solutation whether I have to send back the air lounge or I may be getting refund after compalining the same. My addresss on which the same is received, is given as under:

SUKUMARAN K
SAVERA, M.V. Road, Kandoth P.O.
Payyanur Via., Kannur Distt.
KERALA - 670307
PHONE NO. [protected]

Immediate response is solicited.

abcdranjeet

from Sambalpur, Odisha

Sub:- Air Lounge pasting leakage.

Dear Concern,

We had received Air lounge above mention ref order we say that after received your material delivery date 11.10.2011.

After one day using we found that your Air lounge pasting is very poor quality it is leakage, on seating meddle area, please replace ASAP.

I am sending your material in ur regd pune address.

abcdranjeet

from Sambalpur, Odisha

Dear concern

Till date we have not received ur product, we are sending bleow details
Ref Order No:- 1933629
Ref Invoice No: = V[protected] Dtd: 30.09.2011
Ref Your Invoice Order No:- M1040045
please look into the matter and send the material ASAP