[Resolved]  Telebrands India — Inferior product quality, lack of company support

This is a general warning to the public to keep away from Telebrands products. The products are inferior and the company's call center representatives do not attend to calls or listen to customer requests for support.

The advertisements are very misleading and deceptive. For instance, the advertisements for Telebrand's air sofa and air lounge (both made in China and costing over Rs 6, 000 including Rs 550 VPP), aired everyday on different channels, falsely claim that these products can withstand the pressure from a bulldozer without breaking.. another visual is that of a air lounge being tied to a tractor and being dragged at a good speed without being damaged... obviously, these are false claims as these products get punctured within months of normal day-to-day use...

I had a bad experience with an air lounge which I ordered from Telebrands India in August last year. Within two months the fabric started leaking air... the so-called repair kit given by the company (a tiny tube of adhesive and some fabric patches) was inadequate as the adhesive was exhausted after a single application... moreover, even after the 'repair', the air lounge continued to develop punctures...

After all the above, I have contacted the mediocre call center to which Telebrands India has outsourced its help desk five times since January this year. The call center representatives are trained to just remain silent when the customer lets out his ire, promise the customer that the repair kit will be sent, and then just DO NOTHING about it...

A 'Nicer Dicer' which I purchased from Telebrands last was also of inferior Chinese make... the advertisements highlighting this product are misleading simply because the product is not capable of doing what it claims to do... the advertisements claim that the blades of the product have been specially designed in a criss-cross pattern to take any amount of pressure when dicing fruits or vegetables... actually, the blades don't live upto the company's claims... when I used my Nicer Dicer for the first time after unpacking it at home, its blades simply crumbled within seconds of coming in contact with the vegetables I was trying to dice... forget dicing it, the Nicer Dicer could not take even the pressure of half a piece of onion...

Please note that public advertisements for the above by Telebrands India continue to claim that the Nicer Dicer can dice an entire apple without any problem... the truth is far from this bogus claim, and all those who purchased this spurious product on the strength of Telebrands' lies know it...

I request all customers to not fall for the deceptive marketing practices and utter disrespect for the customer practised by this fraudulent company.

Regards,
Ravi Menon
Bangalore
[protected]@gmail.com