[Resolved]  Telebrands India — Defect in product(Air Lounge)

Hi sir i am from hyderabad, i have brought a sofa from Telebrands, which used to show the advertisement on AXN channel, i have pay the amount through credit card.. after some days i have received the product, but the product was not in good condition as the sofa is Air Lounge, which has to be filled with air..and there has been some punctures in the sofa as soon as i have received with the courier person..who has called me and said to come near by a specified area and I went there and I have taken my product.. as soon as i have opened it there has been air leakage from the sofa and as i filled the air..it goes off leaking from one side result in puncture.. i horrified and called the office immediately an said about it .. she is getting angry upon me and telling don’t shout nothing can be happen and at last she said to me to send it back to me ..again on the same day I went to the post office and by speed post I have delivered the product on their adress...they got the product within 2 days..but refuse to say me that it has not been delivered..u give me the pin number so I have given.. after that they have said me who has received the product , and again they asked me from which post office it has been despatched it has been taken 15-20 days to say them that the product has been despatched to them…any how after all these they accepted and said ok we will replace as soon as so again after 2 months of calling and reminding they they have send me my product back now with two punctures and two patches they have given me the sofa and when I used to call and tell me they refuse to accept my call..they used to say hello..if I explained about my detail they used to hang my phone.. I have lost the product and lost all my money for calls to them..there has been huge loss to me from this company, so I request you sir please take severe action to them its my humble request and a last hope from you I have been fed up with them calling and asking and requesting… My contact number is [protected], mail Id [protected]@yahoo.com