[Resolved]  Telebrands India Limited — With sole intention of protecting consumers, this is information sharing for others.

TELEBRANDS INDIA PRIVATE LIMITED, MUMBAI advertises its products through advertisement on TV Channels/e-Marketing & attracts consumers by giving various tall claims regarding the quality of products. But once the product is sold, Company hardly cares for the consumer. Similar story happened with Sh Avinash Prabhune but he fought back against careless/adamant approach & won the battle against the Company. The story will help the consumers while dealing with such companies/products. It will protect the consumers from unfair trade practices adopted by the private companies.
In the era of e-Marketing/TV Marketing, M/S Telebrands Mumbai has been accused of ‘deficiency in services’ by Hon District Consumer Forum, Nagpur & ordered company to pay Rs 10999/- to Shri Avinash V Prabhune, Nagpur within 30 days.
Brief Story of the Shri Avinash V. Prabhune.
After watching the advertisement on TV, Shri Avinash Prabhune had purchased Air Lounge (SOFASET(air) (ANL1SAB)) from M/S Telebrands, Mumbai vide Order No M640598 & vide Invoice No V[protected] dtd 03/12/2007. The Cost of the said Air Lounge was Rs.5999+295 (Post +Handling charges). The said Air Lounge was received by the Sh Prabhune 20/12/2007 at his house by VPP(Post). He started using Air Lounge in Jan-08 onwards as per instructions provided with supply of material. Complainant noticed that the said air lounge was automatically deflated. After three similar failures from the joints, Complainant packed the air lounge & stopped using the same since June 2008. The Company had assured good quality material along with toughness of material through demo given in TV advertisement & as shown on the packing box of the Air lounge. Such failures within short period o[censored]sage were not desirable. Such repetitions were not acceptable because similar joint failures at different joints locations confirm the manufacturing defects at joints in the said air lounge. It was very much contradictory to Companies claim regarding the quality of the product shown on TV Advertisement. So he requested company to arrange for replacement of defective Air Lounge (Sofa) but instead of giving replacement, company adamantly asked him to pay Rs.2500/ for replacement. Prabhune declined the offer & further requested the company to consider case through various correspondences for about eight long months. Thereafter Company had not even shown any courtesy of replying to his letters. So he was left with no choice other than to file Complaint before Hon Dist Consumer, Forum, Nagpur. Finally, filed case on 13/04/2009. Hon Forum issued two notices to the Company but Company had neither appeared nor submitted any reply to Hon Forum’s notice. So the matter was decided EX PARTIE.

Hon Dist Consumer Forum has directed M/S Telebrands Mumbai

1) To provide New Air lounge as free replacement at the residence of Complainant at Nagpur without imposing any cost or refund its cost at which it is sold.(i.e.Rs5999/-) with 9% interest

2) To pay Rs.3000/- as compensation for Physical and Mental Agony to Complainant.

3) To pay Rs. 2000/- as the costs of complaint.

Hon President Mr. Nalin Majithia, Hon Member Shri Milind Kedar, Hon Member passed the orders. Complainant Shri Avinash Prabhune represented the matter in person while none appeared for M/S Telebrands Mumbai

Yours truly,

AVINASH V. PRABHUNE

85,SE RAILWAY COLONY

RANAPRATAP NAGAR

NAGPUR-440022

PHONE [protected]