The Mobile Store — Issues with Mobile Purchase KA40641

Address:

Bangalore, Karnataka

Hi,

Whomsoever it may concern

This is in regards to a recent purchase i did from The Mobile Store Koramangala Bangalore, I regret for my merchandise with you people. I have bought a Motrola XT3 Quench from you store on 24/10/10 and not even a week and it has failed with some hardware fault. I went to the Mobile Store shop and the manager there said that I need to get a DOA letter from the service center even though it does not have any physical damage as per The Mobile Store Policy. I like a fool went to the service center in Jaya Nagar (Fine Fone Solutions) who does not have a clue about this handset.

They made me wait till 6pm today and now they are telling that we would replace the system board which I would not agree as this is a brand new handset, all this confusion could have been resolved if the store manager in kormangala had taken the right decision and safe guarded customer rights.

I am cooperate employee and know how things work when it comes to customer satisfaction, this is absolutely ridiculous service and I would like someone to look into this to solve this ASAP. I was also promised free movie ticket and reebok jacket as part of the deal which is also not been provided.

If I am not getting a solution I am going to seek consumer courts help to sort this out

Customer Details
Name: Nishant
Contact Number: [protected]
Invoice Number: KA/40641
Store: The Mobile Store Kormangala Bangalore
Model: Motrola XT3 Quench IMEI : [protected]