The Mobile Store — service

Address:

Bihar

Dear Mr.Srikant Gokhale

First let me congratulate you for having award "Most Admired Retailer of the Year 2010-Mobile and Telecom". This is the best token of success for one of my most fav brand . Wish you and Mobile Store a great success ahead

Sir, I am writing you with sort of request ( Please don't consider it as complain).I being a very very loyal customer of your Stores and have visited at least 100 outlet personally, I have have never felt any problem in service or set, till recently.

I visited one of your store, whose address is here by given:-

Boring Road Dhankarpura, Boring Road, Patna - 800002
[protected]

and brought one MICROMAX mobile. Though in this store everyone knows me because each month i usually buy one cell or other, I felt really ashamed with the service being provide with the said store.

Couple of months back, i was told that this mobile-MICROMAX is of good quality and under the same impression i purchased it and gifted it to my brother in law.But withing a week, the set stop working and it required a change in mother board. I submitted it with your store and i was assured that it will be serviced and delivered back to me in One week.

With this promised ,so many weeks have passed and i am still to receive the set back. Now, unfortunately my office stood just opposite to your store, i cant help but once in a week i pop in and keep enquiringly about my set.

SIR, NOW THE STORE BOYS LAUGHS AT MY PROBLEM AND THEY COMPLAIN THAT THE MICROMAX SET IS NOT GOOD TO BUY.

Being a loyal customer I would like to ask few things from you:-

1. Why you are selling MICROMAX set? (IF IT IS NOT GOOD TO BUY..?)
2. why cant we approach the consumer forum for the staff behavior and lack of professionalism?(ITS MY HARD EARNED MONEY!) and you have given me guarantee for the same!
3, who will explain the delay of more than 60 days in serving one set? ( store manager says-he cant)

I am still to receive the Cell and with n number of false promises of the delivery date i am forced to write you this mail, and with deep heart i would like to inform you that i am no more loyal customer to your Brand. Yes i know, Individual me ,is not going to hamper your business. But trust me, I will be more vocal and more on the opposite side of yours while discussing set and services

Best Wishes!!


Jai Hind



regards,
Nishheth Parashar


c/c
Corporate Office
Micromax House, 697, Udyog Vihar, Phase-V,
Gurgaon, Haryana, INDIA
Ph. :[protected]/2
Fax:[protected]