[Resolved] The Mobile Store — New Virgin Handset Mobile | |
Hi I purchased a new Virgin handset Virgin VTrendy IMEI : 803A810D from The Mobile Shop 1/6967, Shop No 7, Rohtash Nagar, Main Road, Opp Subhiksha, Shahdara, New Delhi on 7/10/2009. The phone was purchased to be gifted to my mother. On 9/10/2009, when she tried to use the phone with her current virgin sim (Mob no [protected]), the phone failed to detect the network. I immediately rushed to the above mentioned store and the person asked me to get a DOA certificate from the virgin service center Yamuna Vihar Delhi. The person at the store asked me to get the phone deposited for technical check and the DOA certificate cannot be issued hand to hand. I communicated the same to the Mobile Store and he instructed me to deposit the handset and committed to issue a new handset on the basis of job sheet. I am continuously making follow up for the same but no positive action has been taken so far. Please help me to get the handset replaced. Azad Periwal Mob No: [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Hi!
We are from the mobilestore. As per the policy laid by the manufacturer, if there is any problem in the handset the user is supposed to get the same checked with them. Since we are the retailers we can expedite with a resolution with the manufacturer. Pl provide us the jobsheet no to get a speedy resolution.
Hence request you to call up our call centre on 60006363 or[protected] and provide the necessary details for us to take further action.
We apologise for the inconvenience caused to you.
Rgds,
The MobileStore Team
We are from the mobilestore. As per the policy laid by the manufacturer, if there is any problem in the handset the user is supposed to get the same checked with them. Since we are the retailers we can expedite with a resolution with the manufacturer. Pl provide us the jobsheet no to get a speedy resolution.
Hence request you to call up our call centre on 60006363 or[protected] and provide the necessary details for us to take further action.
We apologise for the inconvenience caused to you.
Rgds,
The MobileStore Team
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1860-267-6767
1800-425-6363
1800-209-6363
Unit #501 & 502, Kohinoor City, Kirol Road, Off L.B.S Marg Kurla (W), Mumbai, Maharashtra, India - 400 070
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they have promised me to give rebook t-shirt on purchase. i have courered all docs &scrach card to noida same day but till now i did'nt got my gift . when ever i go to mobile store to ask them they didn't give proper service to me.
MY EXPERIENCE WAS NOT SO GOOD WITH THE MOBILE STORE & SAMSUNG
SUKHRAJ SINGH
([protected])
h.no 605/b, st.num 5
preet nagar, dugri
ludhiana, punjab