The Mobile Store — Delay in refund after delivering wrong product

Sir,
I've purchased online a Bluetooth device through website of The Mobile Store. The details of the order are as follow:

"Dear [protected]@yahoo.co.in,

Thank you for shopping at www.themobilestore.in

This is your electronic order confirmation for[protected] .
Please save it for future reference. You will need this should you wish to contact us in relation to this order.

Thank you for authorizing payment for the amount Rs.1099.00 being the total order value.
Details of your Order

Order Date- 29-Jan-2013 09:51:43 AM IST

Order Confirmation Number:[protected]

Deliver To:
Himesh Gupta
51/31, Pratap Nagar, Behind Pratap Plaza, Sanganer
Jaipur 302033
RAJASTHAN
INDIA

Bill To:
Himesh Gupta
51/31, Pratap Nagar, Behind Pratap Plaza, Sanganer
Jaipur 302033
RAJASTHAN
INDIA
Payment Summary

Payment Method: Credit/Debit Card
Quantity Product Unit Price Net Price
1 NK Bluetooth BH 112, black Rs. 1099.00 Rs. 1099.00
Purchase Summary

Subtotal: Rs. 1380.00
Shipping: Rs. 0.00
Tax: Rs. 0.00
Discount: Rs. 281.00
Order Total: Rs. 1099.00

Please note that all orders are subject to stock availability, and orders are typically delivered within 3 to 5 working days. For some destinations the shipment time may be longer.

We will notify you when your order is shipped. In the unusual event that any item you have ordered is physically not available, or not in a condition to be shipped to you or the address provided by you is not under service, we shall inform you accordingly and cancel the item(s) from your order. In such cases your credit card will not be charged. Please see the Shipping Policy on our website for details.

We value your business. Hope you enjoy shopping with us.

Kind Regards,
themobilestore Team

www.themobilestore.in is committed to your satisfaction. If you have a question about your order please contact our Customer Care Department at[protected], or e-mail us at [protected]@mytms.in"
Copyright © 2012, www.themobilestore.in"

The product received by me was of blue colour instead of black. So i complained to The Mobile Store through helpline number. I was told that complaint will be processed within 4 working days. But after the committed time they said the black coloured device is not available. So i wished to return the product and asked to refund my amount. They asked me to drop the package to nearest The Mobile Store outlet. I've dropped it to the following outlet:

Address: Pratap Plaza, Plot No.-S-2, Pratap Nagar, Sector No.5, Sanganer, Jaipur - 302011
State: Rajasthan
Landline No. [protected]

After lodging complaints several times and despite my all request i've not received my amount yet.
I request you to kindly look into the matter and provide me justice.