The Mobile Store — FRAUD & DEFECT

Address:

Mumbai Suburban, Maharashtra

To whom so ever it may concern,

I would like to inform you that on 25/04/2012 I purchased Samsung primo from the mobile store located in kharghar at little world mall (time:- around 1.30pm), At around 7pm I came to know about the serious issue in my phone, it started rebooting automatically, that’s the reason I called up mobile store and inform them about the issue. On 26/04/2012 at 11.05am I visited mobile store and requested for replacement, but I got Negative reply from them. they said they cannot give replacement due to change in the policies .so I did ask them what policies because while purchase no one explained me nothing. but as per rules consumer should be informed about the terms and conditions while or before purchase, but in my case NO ONE EXPLAINED ME NO POLICIES.


FYI sales representative from mobile store accepted that I was mis-leaded by giving written note.

shop name : -THE MOBILE SHOP.
ADDRESS:- LITTLE WORLD MALL,1ST FLOOR,KHARGHAR.