The Mobile Store — False benefits to sell product

Address:

Maharashtra

In the era where the consumer is to be treated as the king, I guess the mobile store feels the consumer can be fooled easily. This is because of the very bad experience that I had with the purchase of a Nokia E5
I thought the mobile store would be a reputed shop to purchase a cell phone since it seem to be a branded stop. Thinking so I walked in at the Vasai (West) store and asked the sales representative Mr. Ali to help me with the latest mobile with the best features. He suggested a Nokia E5, I then asked him for the price and the benefits that he would be offering with the purchase. He said I would be getting a cash back based on the scratch card system which would be between Rs. 50/- to Rs. 15000/- and as a diwali gift you would be given a surprise gift costing a minimum of Rs. 2,500/-
After being satisfied with the benefits it was offering I decided to purchase it and asked him to proceed with the selling process. I was asked to scratch the card wherein I got Rs 75/- which was deducted from the selling price and I was asked to pay the final amount. After having paid the amount he handed over the cell to me. I then asked him for the gift, he said – Can you collect the gift after 2 days as I do not have a nice gift at the moment and would like to give you a better one. Believing in his words I left from the shop.
As told to me I went to the shop after 2 days to collect my gift. The concern person Mr. Ali was not present, he was on his weekly off. The other sales representative told me to check with him tomorrow. After purchasing the cell I had tried taking a back up from my old cell to the new one from my PC. Till 11 hours it was showing as processing and after that it showed an error that it could not be process. I asked the sales representative to help me with the problem. He checked for the version from the cell and said that it is a July 2010 version and I need to upgrade it from the Nokia Service Center. I am still taking the rounds of the Nokia Service Center till date.
After 2 days I visited the store again for the gift. Again I was told that it has not yet come and I will have to collect it after a couple of days. This happen atleast 10 times wherein I or my sister went to collect the gift and was disappointed.
Atlast on 5th Dec when my sister went to collect the gift she was given a headphone of iball to this my sister question is this costing Rs. 2,500/- to which the sales person replied gift should not be measured in cost and this headphone cost Rs. 3,500/- since it is a branded iball headphone, saying so he started looking for the price on the headphone and said it is not mention as we do not write the price on the gift. When she came home we checked the price on the headphone which was mention as Rs. 199/-
Does the mobile store use cheating as a method to sell their products? This is a pure insult to the customers. I am very sure that I am not the only person being cheated. There are many people who have purchased from the mobile store with an assurance to get a gift of Rs. 2,500/- or more.
I would really like to advice you to stop fooling people like this. The customer cannot be fooled all the time. I would like to pass this message to maximum no of people so that they are not cheated like me.
Regards,
Nisreen
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