The Mobile Store — Repairing

Address:

Jaipur, Rajasthan

I have purchased a NOKIA C3-01 on[protected] from Vidhyadhar Nagar Jaipur Store

On[protected] I found some problem in hand set & contacted at above store and they suggested me to contact Nokia Care but up on contacting Nokia Care on[protected] they refused to repair the same under warranty stating that Handset has been sold in month of July 2011 (I have Purchased on[protected] and it is not in warranty even and after shown of your Invoice they were not agree to repair the same in warranty.

Thereafter I contacted to above store they said you leave the mobile with us we will contact our seniors get it repaired and it will take few days. But on[protected] they called me and refused to get it repaired.

Then on[protected] I wrote online complaint on [protected]@themobilestore.in and on[protected] I got reply that my problem will be resolved within 48 hrs. even and after waiting for more then 7 days I again wrote Email on above Email ID but could not get any reply .

on[protected] I called on call center and explaind the complaint they asked me that Area Manager of The Mobile Store will contact me within 30mins but no one contacted me then again I called at call center then they gave me Mobile no. of Mr. Naveen Manager of Mobile Store I contacted him 3-4 times at last he gave me Mobile nos. of Mr. Param Pal Singh and asked me to speak to him. I contacted Param Pal Singh he said within 15 min. he will call me back & resolve my problem but after waiting for 3 hrs I again contacted him then He replied that I am trying to contact Head of Nokia Care to resolve your issue but he is not Picking the cell so as and when problem is resolved I will contact you.

Again after waiting for reply I contacted Mr. Param Pal Sing he straightly refused to help me out and asked to contact with NOKIA Care onle.

After entire story I understand that I have been cheated and they have sold me second hand handset.