[Resolved]  The MobileStore Limited — Sold faulty handset but denied to replace

Address:

North 24 Parganas, West Bengal

This is with regards to my Samsung E1081, mobile phone purchased on 06/04/2012. Please find the details below:

Model: Samsung E1081
IMEI: XXXXXXXXXXXXXXXX
Purchase Date: 06/04/2012
Store ID: 1083

Purchased from The MobileStore Limited
Salt Lake Swimming Pool, Sec - 2,
Kolkata.

Please be informed, that the handset was faulty from the moment the sealed was open in the store itself. I just checked the call quality in front of the salesman from Mobile Store in the store itself and found that the speaker was not clear and appropriate and hence asked them to change the handset, but they ignored it stating it happens sometimes, due to network issue.

I tried for 4 days, with other networks and different Sim Cards but the issue was still there.

Then I took the phone to The MobileStore and told them the same, they then accepted the fault and asked me to leave the mobile for repair, and collect it after two days.

I told them it was a defect from the beginning, and I even told them at the time of purchase but they ignored that time, so it should be replaced rather than repaired.

The person at the mobile straight a way denied for a replacement and said we will repair it.

Then I was not returned the phone in 2 days rather they took around 10 days, but the problem was still there.

I took it to the Samsung service center they again repaired the same, but the problem was still not resolved.

Finally I again went to The MobileStore, they said this time they will again repair it and then took around 3 weeks, by saying that the mobile is sent to Delhi for repairing and the board will be changed.

I agreed and took the phone after 3 weeks from them, but to see the same condition.

And the person from The MobileStore proudly said we tried our best, the mobile will not be replaced.

So the ultimate outcome is, "You paid the money for a faulty handset and you have to bear the losses."

Which is completely a wrong thing.

I have purchased iPhone in the past from the same MobileStore and was loyal to the Brand, but this time I do not think I will even let others take the wrong decision of buying mobiles from The MobileStore Limited.


The saying: "INDIA'S LARGEST AND MOST TRUSTED MOBILE STORE" does not holds true. If I would have bought the phone from a local store they would have replaced the handset then there.