[Resolved] The MobileStore Limited — Mobile Handset Repairing | |||
Dear Sir / Madam I Ashok S. Ghayale brought the Samsung Nano S3370 from the Mobile Store Ltd. on 26/07/2010 for Rs. 7200 final amount icluding the Extended Warranty & Theft Policy from their Mobile Store Shop located at Shreyus Cenema - Ghatkoper, last year on 26.07.11 the Warranty from Samsung Company got expired and the Extended Warranty started from 26.07.11 that means the Mobile Store Ltd. will sort out my Mobile Handset related problems. last month my Mobile Handset was started some problem like Atuomatically Restart, Bluetooth switch on problem & anable to connect through Data Cable to PC. I went to the Mobile Store for help to sort out the Handset problem, from there they sent me to their Mulund Shop and told me that their Technician is at Mulund Shop and he will Sort out your Handset problem, their Technician Mr. Abu Ansari kept my Mobile & Battery with him and assured me to sort out the problem and asked me to call him after 2 day's as per his instruction i called him after 2 days & he told me that he has sent my mobile phone to their company for repair and you called me after another 2 day . Every time i called he kept saying that call me after 2 day . after 15 day's he told me that the Mobile Phone is with him the problem is not yet sorted out. Then I called on The Mobile Stores Ltd. Helpline No. which is [protected] and spok to me Mr. Nishattar Singh and told him whole story, then Mr. Sameer, then Mr. Vicky. Every time i called them they assured me to help me out, this is happening from last 15 day but nobody has helped me out. My Mobile Handset is lying with them from last 30 day's .now they are not even lifting the phone I am requesting you to help me out and if it is possible publish it for people's knowdledge, how The Moble Store Ltd. a well known & reputed company behave with thei customers. Thank's & Regard, Ashok S. Ghayale [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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1860-267-6767
1800-425-6363
1800-209-6363
Unit #501 & 502, Kohinoor City, Kirol Road, Off L.B.S Marg Kurla (W), Mumbai, Maharashtra, India - 400 070
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The Mobile Store Ltd. — Non Refund of Cash Back
Dear Sir,I had purchased a Blackberry Handset 8520 from The Mobile Store, Shop No: 7, Devraj Building, S V Road, Goregaon (West), Mumbai on 16/10/2009. I was inticed to purchase the phone as they were heavily advertising on upto 55% cash back scheme through scratch card if any mobile was purchased through them. On purchase of the mobile phone I was given a scratch card on which there was supposed to be a cash back of 5%.
Instead of reducing the 5% from the billing amount, they gave me a detailed procedure on getting the refund of 5% from their Head Office in Chennai. The procedure stated that I had to send the scratch card, application form & other documents to their office in Chennai.
I did the needful & for the past two years have been following up with them to get the refund, but there is no answer to my query. I had also come across a newspaper article where the consumer court had fined The Mobile Store on such unscruplous practice in one of a similar case. There is a clear cut case of forgery & cheating by the company knowing that very few people will actually pursue the case since the amount would not be very significant.
The details of my purchase has been -
Date - 16/10/2009
Handset - Blackberry Curve 8520 unlocked
IMEI Number - [protected]
Time - 19:15:47
Amount - Rs. 16479
Invoice Number - MH6954
Customer Number - [protected]
Documents sent to - The Mobile Store - Money Back, Syma Building, Plot No: B27, Phase II, Zone "B". MEPZ - SEZ, Tambaram Sanatorium, Chennai - 600 045
Scratch Card Number - PTMS[protected]
The complaints have been made to the Toll Free Number - [protected] & the complaint number is i[protected]
There has been a huge mental agaony & harassment for me for being made a victim in this well thought out & elaborate forgery plan by the company on thousands & lakhs of customers.
I request you to please pursue the matter & get me the relevvant refund with Interest & penalty component.
Thanks & Regards,
GAURAV MANIHAR
Cell - [protected]
Address - 1202, Blue Horizon, A Wing. Opp. Surabhi Food Plaza, Lane Opp. Surabhi Food Plaza, Malad (West), Mumbai - 400064