Themobilestore — Fraud

Address:

Hyderabad, Andhra Pradesh

I had placed an ordered for Sony Xperia Neo on 21st Mar 2012 at "http://www.themobilestore.in/" for Rs 17999 and the amount got debited from my account.I wanted to present it to my brother for his birthday.
Before making the order,I had called up customer care and confirmed regarding the stock availability.
But next day,I got a mail that due to stock unavailability,my order has been cancelled so I checked the website and I could see that
the stock were available for that particular model even on 22nd March 2012.
I called them and they told me that they had initiated Refund process and they will be call me back in 2 hours.
After sometime,I get another mail that the delivery address that I mentioned was outside their coverage area but there is a Store at Pathanamthitta
which is about 10 km from the address which I have mentioned.
I waited till evening but I didn't receive any call from them so I called back asking about this new mail.
I informed that their Store is available at Pathanamthitta.Then they updated that transaction was not successful so the order was cancelled.
I asked them,if they have not yet received the money,then how did they initiate Refund?
No Answer to that.
My call was then forwarded to their Team Lead,Mr Karthik who told that he knows the situation and will call me in any case by Friday(23rd march 2012).
but I didn't receive any call on Friday.
Next day(24th march 2012) I called them again at around 1 pm and the Customer Representative again promised me that I will be given a call
in next two hours from the concerned department.I waited but as expected I didn't get any call.
Today morning(25th March 2012),I called them again and a Customer Representative told me that they will call me back in 2 hours.
I was not ready to take this answer for the fourth time so I asked her to connect me to anyone who can handle this situation.
But don't know for what reason,she was not ready to forward.She was repeatedly telling me that Karthik will call me once he is back.
In the conversation she said ,"He will be here by 12 and will call me".
Its 4pm now and I haven't got a call from "TheMobileStores".

Now I don't have either the mobile or the money and the Customer Representative is not picking up my call.
Its been so many days and if it was not for this "TheMobileStores",I would have gifted Xperia Neo by now to my brother.
I plead justice for all the inconveniences caused by me by the irresponsible behavior of the employees of "TheMobileStores".