Thomas Cook — Overcharging for currency exchange
Tamil Nadu, India
My father is travelling to the US and he wanted to buy some USD at the airport. Thomas cook at the Chennai airport, gave 86 dollars in exchange of Rs. 5000. When I asked them the rational for the conversion, they simply said, the exchange rate is 52.5 and the balance amount is rounded off and taken as service charge. The staff member at the office was rude enough to say that if you wish take or leave it. Please help me with whom should I approach to lodge a complaint and get my grievance addressed.
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