Thomas Cook — Overcharging for currency exchange

4 Reviews
Tamil Nadu, India
My father is travelling to the US and he wanted to buy some USD at the airport. Thomas cook at the Chennai airport, gave 86 dollars in exchange of Rs. 5000. When I asked them the rational for the conversion, they simply said, the exchange rate is 52.5 and the balance amount is rounded off and taken as service charge. The staff member at the office was rude enough to say that if you wish take or leave it. Please help me with whom should I approach to lodge a complaint and get my grievance addressed.
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I was travelling to malaysia last month. At chennai airport I wanted some dollars. There was only one counter of Thomas cook at the airport. They are mere cheaters who charged sold a dollar for 52.75 rs. I did not have an option and bought 810 dollars from them(40000/- ). I did not have an option and feel like I"m cheated. On my return journey I found they buy dollars for 41Rs. this is mere cheating when the dollar rate is 44.9 rs. I lost around 5000 Rs in this transaction and feel like I'm cheated. I want to register a complaint against them. Please help me out.

Bala Rajesh

Thomas Cook — currency

i am travel 21st march mumbai to bangokok i have curruncy in usd mumbai airport . there are so many curruncy counter i get money exchange from thomescook in rate 52,15 +tax . then i go anoter counter on travlex on fewmeter obve this counter the trvlex usd rate are 49.55+tax so one air port ,onestate and curruncy rate are different then retern my usd to thomescook so they give me same rate of travlex so what isthe policy of curruncy
I traveled 19th Nov 2012 from Chennai airport, i was in hurry to my flight, so when i went to Thomas cook to buy dollar, He was so rude (night shift guy, Time 5.30am)He said no dollar with him, so when i request he said he can give give me 100 usd for 7000 indian Rupees, I need it urgent so i gave to him with a heart pain, Pls Thomas cook officials take action of these time sure i am going to record what he speaks when we come for exchange sure!

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    Thomas Cook - Overcharging for currency exchange

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