Thomas Cook Customer Care

Thomas Cook Building, 324, Dadabhai Naoroji Rd, Fort
Mumbai City District
India - 400001

Customer Support Phone Numbers and Contacts

Phone:+91 22 6599 1504

Thomas Cook Customer Care Complaints & Reviews

Thomas Cook — our schengen visa rejected

 Moulisa Bodhak Hazra on May 13, 2019
Sir our visa application is rejected, this is our family trip, my father in law's visa is approved but our visa are not approved... I already paid 6, 50000... But our tour agency don't help us any situation & they had misbehave with us, they tell us we can't refunded your money... But we requested that please refund our money... They don't listen... They are misguided as a first day... And cheating with us... So please help me......
Complaint comments  Read comments Complaint category Travel Agents

Thomas Cook — cash back not received as per commitment

 bapivenkat on Mar 20, 2019
Dear sir / madam,

My file no:g[protected]

I travelled to mauritius and seychelles through thomas cook. As per agreed terms & conditions and commitment i should get 6000.00 cash back for making the entire payment through my hdfc credit card. But i didnt get the cash back till now.

Sorry to say that in this regard i have sent number of mails to sh nilesh rai (1st level escalation matrix) of ms. Priti chheda and also to sh. Akhil singh, ms. Sanjukta bannerjee and sh. Suresh iyer. All of them kept me saying that i will get the cash back soon. But...
Complaint comments  Read comments Complaint category Travel Agents

Thomas Cook — service promised, charged but not provided

 neeti gupta on Dec 11, 2018
We, my husband and myself, bought a deluxe group tour package of 6 nights and 7 days for assam and meghalaya starting from 24th nov to 30 nov 2018 from thomas cook thru their website thinking its a big brand and we will have a good time but sorry to say its a crook company. We are feeling cheated. We were were clearly told that even if there are two passengers, an escort will be there because its a group tour. On reaching guwahati, we were assisted till shillong hotel check in only and after that we were at the mercy of the driver. No escort was provided.

On calling thomas cook,...
Complaint comments  Read comments Complaint category Travel Agents

Thomas Cook — reminder for refund of visa processing fee

 khamphu on Nov 2, 2018
I have approached thomas cook branch guwahati, g. S. Road for visa purpose.
However due to some reason (Reason not been explained properly to the customer) the visa processing was not done and the visa processing fee is not refunded for which its been a month now.
The approach of the customer executive is very casual.
He never informed or asked for any information by himself for which i had to follow him up constantly.
Even for visa he is not very aware of what documents are required.
Very unprofessional and negligent in behaviour.
Not expected from a...
Complaint comments  Read comments Complaint category Passport Services

Thomas Cook — service issues post initial payment

 Mamta30 on Oct 6, 2018
I would request you to please look into the trail mail below.

Before the payment was done, we were getting around 15 calls in a span of 9 hours from nohil.

Once the initial amount was paid, there a complete change of attitude of mr nohil naphade.

We have been calling and writing emails to get a clarity about a few things but to our utter surprise, mr nohil said that he has no clue about quiet a number of things, if he does not have clarity, why was he calling us 15 times to confirm the booking by claiming " that the booking process and visa process could...
Complaint comments  Read comments Complaint category Travel Agents

Thomas Cook — simply mauritius package december 2018

 sgilani on Sep 27, 2018
Booked simply mauritius package for two people for december 2018 via thomas cook online (File no:g[protected]. Paid rs 120, 000 advance via credit card. I was given an initial quote based upon which 120, 000 was paid upfront as deposit and remaining amount of rs 68, 203 as per welcome email is to be paid one month prior to departure. Now thomas cook is increasing the trip cost due to increase in fuel surcharge by air mauritius.

They are not responding via email to repeated escalation emails by me and are ignoring and avoiding us on phone calls as well.

Escalation incident...
Complaint comments  Read comments [1]Complaint category Travel Agents

Thomas Cook — university fee not sent.

 sanchit013 on Jul 9, 2018

I have sent 21048 CAD to Concordia University via Thomas cook forex service but the amount has not reached University till now even after 10 days.
Branch person (Mysore Branch) keep telling me every day they sent a mail to confirm payment and this has been the case from last 1 week. I got no update from them till now on my payment. The payment was initiated on 29 June, all they keep telling is that the money is debited from their account but have not reached the university. I have no idea where is my money and neither I have any information on the tracking.
Complaint comments  Read comments Complaint category Travel Agents

Thomas Cook — chatham tour on 3/6/18

 பாலசுப்ரமணியன் வெங்கடராமன் on Jun 14, 2018
We had a pleasant chartam yarra on3/6/18.. We had to skip ketarnath by helicopter due to bad weather. All service r meticulously designed and followed. Last day we were left stranded in the street at raj nagar at gaziabad by driver @2.40 p. M. As he said he is unwell. No alternative arrangements have been made. W have to catch to [email protected] M. With language problem w hired a taxi with a higher rate and reached airport in delhi 48 k. M by5.30p. M this is bad experience with famous thomas cook...
Complaint comments  Read comments Complaint category Travel & Vacations

Thomas Cook — birthday discount not honored

 Mathew Simon on Jun 2, 2018
I got a birthday message stating that rs.3000 discount on my travel on the birthday date, but it was not honored.
Tour chinese charm travelled on 12th may to 17th may 2018. I showed the message to the thomas cook branch in kammanahalli and they send the sreen shot to the thomascook office at mg road. But still no reply from any sourse.
My wife's birthday also on 15 th of may on tour date....
Complaint comments  Read comments Complaint category Travel & Vacations

Thomas Cook — refund of payment (rs 96, 857.00) against infructuous transaction.

 Khistyvv on May 26, 2018
An amount of rs 96, 857.00 was paid on line to thomas cook for purchase of usds on 30 april 2018 by vivek vinayak khisty (The complainant). The company allotted an adhoc reference no ad00013803 dated 30 april 2018 to the transaction and also acknowledged having received the amount. The transaction, however, did not materialize for wrong handling of the case/misrepresentation by the thomas cook forex executive (Mr akshay palave). However, despite the promise that the sum paid would be refunded in 4 working days from 30 april 2018, the amount has not been refunded till today (26 may 2018). Telephonic...
Complaint comments  Read comments [1]Complaint category Other

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