Thomas Cook Complaints & Reviews

I have Borderless Prepaid Card No.5231*********3500 and add on card no.5231***********3518. The cards were issued to me in 2014. I used the cards last in 2016 on my last visit abroad. Since I am having unused balance in my account I had contact in 2021. I am contacting Mr. Adil Bhopti in Surat Branch since 1 week but he is not assisting and now he has also stopped picking my calls. I was told that Borderless Prepaid Card had been discontinued...

Thomas Cook Borderless Prepaid deducted with out notifying, when I asked them no response from them...

I have booked Kashmir holiday trip for 6 persons from Thomas Cook Hyderabad Gachibowli this year 2022. For that I made the payment of Rs. 145000. They have charged around 45k for couple excluding the flight fare. Initially they shared the itinerary based on which I made the payment. After making the full payment they shared the revised itinerary which has a different travel plan. The hotel rooms they provided in Gulmarg, Pahalgam was not...

Please refer to Incident number[protected].

I have called the customer executive more than 6 times to help but they are not able to do much.The team has not got back even once this is really disgusting....

My email ID miss...

I booked a tour with thomas cook india early feb - booking no. Hd00100595 for a trip with family to europe in may. I had paid rs90000 at that time to confirm the booking. Given the impact of corona outbreak, i decided to cancel the trip. I requested them to cancel by booking and refund the booking amount minus any deductions. Given this is an extraordinary situation where the cancellation is warranted, i expect them to refund rather than...

I had booked tour package for thailand (Krabi, phuket, bangkok) from dehradun from 13 jan. To 19 jan. For 3 persons, mr. Ankush who provided details me had never given me tour manager no., name or any details, though i asked him several times for the same. He told me that as we will land there tour manager contact us, but to my surprise, there was no one to receive us at phuket airport, waited several hours, no contact was made, mr. Ankush...

Sir our visa application is rejected, this is our family trip, my father in law's visa is approved but our visa are not approved... I already paid 6, 50000... But our tour agency don't help us any situation & they had misbehave with us, they tell us we can't refunded your money... But we requested that please refund our money... They don't listen... They are misguided as a first day... And cheating with us... So please help me......

Dear sir / madam,

My file no:g[protected]


I travelled to mauritius and seychelles through thomas cook. As per agreed terms & conditions and commitment i should get 6000.00 cash back for making the entire payment through my hdfc credit card. But i didnt get the cash back till now.

Sorry to say that in this regard i have sent number of mails to sh nilesh rai (1st level escalation matrix)...

We, my husband and myself, bought a deluxe group tour package of 6 nights and 7 days for assam and meghalaya starting from 24th nov to 30 nov 2018 from thomas cook thru their website thinking its a big brand and we will have a good time but sorry to say its a crook company. We are feeling cheated. We were were clearly told that even if there are two passengers, an escort will be there because its a group tour. On reaching guwahati, we were...

I have approached thomas cook branch guwahati, g. S. Road for visa purpose.
However due to some reason (Reason not been explained properly to the customer) the visa processing was not done and the visa processing fee is not refunded for which its been a month now.
The approach of the customer executive is very casual.
He never informed or asked for any information by himself for which i had to follow him up constantly....

I would request you to please look into the trail mail below.

Before the payment was done, we were getting around 15 calls in a span of 9 hours from nohil.

Once the initial amount was paid, there a complete change of attitude of mr nohil naphade.

We have been calling and writing emails to get a clarity about a few things but to our utter surprise, mr nohil said that he has no clue about quiet a...

Booked simply mauritius package for two people for december 2018 via thomas cook online (File no:g[protected]. Paid rs 120, 000 advance via credit card. I was given an initial quote based upon which 120, 000 was paid upfront as deposit and remaining amount of rs 68, 203 as per welcome email is to be paid one month prior to departure. Now thomas cook is increasing the trip cost due to increase in fuel surcharge by air mauritius.
br...

Call from [protected] phone number to [protected]
Timings september 8, 2018
16.55, 03 minutes 18 seconds

Plz check this call recording and please reply as soon as possible, i hope it will be replied within a week from today september 8, 2018. Otherwise i will be free to post this audio clip (That also submitted) to social sites.
Regards
Michael...

Hi,

I have sent 21048 CAD to Concordia University via Thomas cook forex service but the amount has not reached University till now even after 10 days.
Branch person (Mysore Branch) keep telling me every day they sent a mail to confirm payment and this has been the case from last 1 week. I got no update from them till now on my payment. The payment was initiated on 29 June, all they keep telling is that the money is...

We had a pleasant chartam yarra on3/6/18.. We had to skip ketarnath by helicopter due to bad weather. All service r meticulously designed and followed. Last day we were left stranded in the street at raj nagar at gaziabad by driver @2.40 p. M. As he said he is unwell. No alternative arrangements have been made. W have to catch to [protected]@6p. M. With language problem w hired a taxi with a higher rate and reached airport in delhi 48 k. M by5.30p....

I got a birthday message stating that rs.3000 discount on my travel on the birthday date, but it was not honored.
Tour chinese charm travelled on 12th may to 17th may 2018. I showed the message to the thomas cook branch in kammanahalli and they send the sreen shot to the thomascook office at mg road. But still no reply from any sourse.
My wife's birthday also on 15 th of may on tour date....

An amount of rs 96, 857.00 was paid on line to thomas cook for purchase o[censored]sds on 30 april 2018 by vivek vinayak khisty (The complainant). The company allotted an adhoc reference no ad00013803 dated 30 april 2018 to the transaction and also acknowledged having received the amount. The transaction, however, did not materialize for wrong handling of the case/misrepresentation by the thomas cook forex executive (Mr akshay palave). However,...

I had made an enquiry for simply thailand trip on 02nd feb 2017 and got the response from customer service. We planned the trip for 27th feb 2017 and payment link was sent accross. Initially it was agreed a payment of 20000 needs to be done out of 60000rs, but the link was sent for full amount. From the moment till i made the payment i was getting continous calls. On 4th feb 2017, 8:14 pm i made the payment when the thomas cook office was...

Hi.. I had a customised package booked for andaman. Before making the payment i had asked the person if rooms are available wherever it was decided & he said a yes after which i made the advance payment. Now they are telling me that rooms are full in the port blair hotel & giving me a stay somewhere else which i didn't like. I checked online, rooms are available of which i sent them a link....

We have booked tour of simply mauritius on 29/07/2017 and advance payment of rs. 50000/- paid on that day. Than after remaining payment of rs. 101928/- paid on 21/09/2017 to vishal suthar, assistant manager - leisure travel (Outbound). At the time of receiving payment mr. Vishal suthat told us that on 16/10/2017 your ticket and your travel document will ready and that day we give you two passport pouch and two duffle bags to you. On 16/10/2017....

Hi i have bought a land package for 2nd nov to 5th nov and have made half payment and still awaiting response from your team for further payment and procedures, someone from your service team called me and asking me to pay a higher amount than the agreed value ans he said therr is a rate of exchange which is higher than sebi and rbi it is also higher than the rate offered than your bangalore branch and website rate, when i asked him he said...

I've been extremely ill last night i contacted the number given in manchester crying my eyes out in pain n ur adviser couldn't even tell me we're the hospital was in ixia she directed me to rhodes wen the hospital was only around the corner in ixia but this morning i didn't know this i arrived wednesday 4 oct i'm absolutely disgusted the way i bn treated i flew from cardiff to rhodes i'm appauled n will not let this go ur staff should b trained...

I made the booking for Thailand package for 6n/7days for me n my friend! They take the booking amount needed and after that they don't bother calling and informing the status of your trip booked! I have called them myself for more than 10 times till date! They are just proactive in collecting the payment but after the payment yu need to sit and worry about your travel details! And after we call them and try to register a complaint regarding...

Hi I'm Prasanthi fro Hyd
I have paid the fee for Malaysia visa for my parents travel on 31march. Unexpectedly i had to cancel the same without booking visa. It's been already a month. I'm following up regarding the same. Every time I am told it refund is under process which is still not received. I have been calling me Aiyaz andNo proper response form the organisation or from the employee. Thomas cook had a brand... The same is lost...

Hi,

This is to inform you that i booked a package for Bali on 21st Dec' 2016 from Delhi. On 20th Dec' 2016 my mother had a heart attack due to which i had to cancel the trip. I conveyed the cancellation mail along with the supporting documents through the proper channel but even after several follow ups and requests, i didn't got any reply. It has been more than 3 weeks and i am still waiting for the reply. There was also...

This is regarding my booking no G[protected].
I find Thomascook completely unprofessional and non responsive to clients concerns.
I made booking through ThomasCook for visit to Andman For 5 days (27th Dec'16 to 1st Jan'17) and am writing on my 2nd day of travelling today 28th Dec'16. My package is Premium package with accommodation in 4 star properties.
(1) Thogh, I booked my travel package in beginning of Sept'16, but...

I enquired to Thomas cook customer care if they process visa application for lithuania. And they said yes, other than biometric they do everything and asked me to pay 7500 through online. This i did and then they asked me to submit all the documents to the MG road branch. When I went there to submit the documents, they informed me that they dont process it for Lithuania and they will cancell my application so that I will get the full amount...

My brother and his fiancé booked a european package for their honeymoon with thomas cook, they paid thomas crook over rs. 150, 000. One week before their wedding they are informed that they were unable to get the visa for the couple who are doctors. Now its been over a year and they are yet to return this money. Beware of these frauds. Dont pay them any money till you get the visas in hand and required documents which need to be provided...

Dear Thomas Cook Team,

This mail is to inform you about the terrible service that your company has organised for the holiday booked by my parents, N K Mehta and Anubhuti Mehta.

We had booked an all inclusive package with Thomas Cook hoping that we will not have to do anything but enjoy the trip, but thanks to the wonderful planning by your team the following incidents took place:

1. Initial itinerary...