[Resolved]  Thomas Cook — We got Cheated

Address:

South Delhi, Delhi

Hello Friends
I took Thomas cook holiday package for me and my family, we spent more than 1 lakh per person and got CHEATED.

1. They WILL never tell the real name of hotel even 1 day before departure - because that hotel is pathetic and is most of the time too far from city, example our hotel in London was 34 miles from London and Hotel in Paris was 110 miles away with no proper food arrangements.
2.They fooled us by telling us that London Eye is not working, we called the enquiry and found out that they were lying.
3.They provided us with the 2 star hotel instead of 4 star for which they charged lot of money.
4.tHEY PROMISED US two day tour in London but our flight reached at 6pm first day, only second day was left and our duration of flight was calculated in journey TIME.
5.Lastly, they will ask you for Indian currency in Europe, not Euro to give you extra things which you should get obviously in tour like food, drinks in bus or extra blanket or special seat or room etc.
6.They will never follow the things shown on brochure also the food provided was disgusting and was told to us that we can go and buy on our own from any other restaurant if we dont like their food.
7.In London, they were saving their money by not taking us to Buckingham palace or London bridge and we paid for the taxi to visit there.In some restaurants in Paris and Switzerland the food provided does not even fall in category of dhabas here.
8.They wasted our most of the time in travelling from our far side hotels to city and in the evening we took the dinner at 7 pm because the time of travelling from restaurant to hotel was 2 hours and we were not able to enjoy night life of city or shopping in any city.
9.Actually they charged for 9 night and 10 days but the actually tour was for 8 nights and 9 pathetic days.
10.In London the bus driver stopped the bus for 2 hours and told us that travelling hours are limited here, what a silly excuse like if we are illiterate people.
11.ONE TOURIST LEFT THE TOUR IN BETWEEN BECAUSE OF DISGUSTING SERVICES AND THEY WERE ASKED TO WAIT FOR 2 HOURS IN THE RECEPTION AND STILL THE ROOM PROVIDED WAS IN SOME OTHER 2 STAR HOTEL.
I WOULD RECOMMEND TO TAKE ANY TOUR SERVICE EXCEPT THOMAS COOK. I GOT CHEATED, OUR FUN WAS SPOILED, WE SPEND OUR HARD EARN MONEY TO ENJOY FOR COUPLE OF DAYS AND PEOPLE LIKE THIS STEAL MONEY FROM US.
ALL OF YOU PLEASE AVAIL ANY OTHER TOUR SERVICE BUT NOT THOMAS COOK.I WONT TAKE THE NAME BUT DO PROPER RESEARCH BEFORE CHOOSING.
THANKS