i booked south east tour from thomas cook.they promised us to give flight from delhi to bangkok but they gave us delhi to mumbai and mumbai to bangkok.we missed our bangkok flight because of delay of delhi flight.thomas cook did not help us .they made us stay in mumbai for full day and we missed our one day of bangkok.there was no one to attend us in bangkok..no tour manager.no one was there to guide.from malasiya to singapore they had to provide us bus.after 3 hours wait they gave us non ac bus which stopped after 5 klm.we were standing on the road.no one was with us to guide.after lot of telephonic conversation they sent another bus but in this process we missed half day of singapore .instead of helping they demand always extra money.As a travel agent thomas cook should know that we can not bring chewing gum to south east ,because of them i faced so many problems.Acording to rule we can not keep more than 7000 inr with us but on every step they were demanding money fro us.i spoke to thomas cook mumbai also but they also did not help.Thomas cook people are the biggest liars and cheaters.I advice every one not to travel by Thomas cook. VERY BAD EXPERIENCE...i want refund for everything what i missed.
Sangita Tayal
Kolkata Was this information helpful? | 
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