[Resolved]  Times Jobs — Misleading information/promise for the service

Address:

Uttar Pradesh

Hi,
I have availed a service from Times Jobs regarding job opportunities. I would like to draw attention that I got a call from their side regarding the service & it's benefits. I talked to them 3-4 times before finalizing the things. I was assured to be given 10-15 job opportunities and assurance for the job also in 2-3 interviews by maximum. For the details, please find below the communications held through mail.

Order No. JM785021

Ashok Kumar ashok.[protected]@gmail.com
Jul 29


to jobseek, support


Hi Shikhar,
I hope that you remind our telephonic conversation yesterday evening regarding my registration under Job seek management as you have been appointed as my relationship manager. My order no. is JM785021. Please see below the mail fro confirmation of payment from times jobs:
[protected]@timesjobs.com

9:23 AM (23 hours ago)


to me, me




Dear (Ashok),


Greetings from TimesJobs.com!
Welcome Aboard!


Thank you for the interest shown in our (Job seek management ) Service
We confirm the receipt of your payment for your order of (job seek) .
Pls note your Order No. (JM785021). This is the most important number and
will be required at the time any correspondence.



Job seek:
You will shortly receive a call from your Relationship Manager seeking your profile information and job requirements. Basis your information, your Relationship Manager will optimize your profile, search the most relevant jobs and send you in mail. You can apply to the jobs and arrange interviews. Your Relationship Manager will also do all your interview homework and provide you interviewer’s and company’s profile (for any two of your interviews), to ensure that an interview call converts into an offer letter.


For any further information give us a call at[protected] on Weekdays between 09.30am -06:30pm.
All the best for your job hunt!


Regards,
TimesJobs.com Career Services

To add to it further, initially I had conversation with Mr. Neeraj regarding this service. He told me about the benefits of service. When I went into the details, he transferred the call to his senior Mr. Ram Kishan. I talked to him for long and the following points were confirmed form him:
1. I would be getting a relationship manager whose role would be arrange interviews for me. 10-15 interviews would be scheduled in 30 days.
2. These are hidden jobs which are not available in market. Relationship Manager would go through my resume and do the necessary modification in it, if required as per the company's requirement.
3. All Relationship Managers are having experience of 30-35 years and have served the companies earlier. Due to this, they have strong links there and surely have a push into the selection.
4. My current CTC is Rs. 4.50 lacs p.a. As per Mr. Ram Kishan, it's very low. He also advised me to show my CTC between 6 - 6.50 lacs p.a. so that I can get a package of 8. When I asked him about verifications, he assured me that verification will be only about my experience with present company, not about CTC.
On the basis of above points, I asked him to give a call on next day to tell my decision, Next day, i got a call from Neeraj and I asked him about the points discussed with Ram Kishan. He asked me to arrange a call back from Ram Kishan. After some time, I got call from Ram Kishan and I asked him for confirmation of all benefits as discussed point by point. he confirmed me again and said that there won't be any kind of discrepancy in it not even 1%. i again asked him about the role of relationship manager and he again confirmed what he told the day before. After satisfying, I asked him to arrange a call back from Neeraj to go ahead for payment process. Neeraj called me and I completed the payment process.

Now, when I got a call from you yesterday mentioning that you have been appointed as my relationship manager, you told me that we don't provide any kind of assurance for scheduling interviews and also there won't be any push for selection if I crack the interview myself. If this is the case, what is the benefit of this service? Job openings are already there on job site, i also get mail from consultancies. further , if you talk about companies profile and HR contact nos., it can be very easily got form Google. Also, as per your voice you don't seem to be a person having 30-35 years of experience.because that guy should be ageing around 60 years.

Now, after this contradiction of words between you and Ram Kishan I want to cancel my services and get my money back immediately. Please go through your process and help me to get my money.back. if this is not the case, i have to personally visit your office in NOIDA, Sec-16, Film City, Noida to discuss with the management and if needed, i will give a written complaint against these two persons.

I hope the matter would be resolved from your end only and these things won't be needed. Thanks a lot for your corporation in advance. I hope to get your reply very soon in this matter.


Thanks,
Ashok Kumar



[protected] Forwarded message[protected]
From: Ashok Kumar <ashok.[protected]@gmail.com>
Date: Fri, Jul 27, 2012 at 1:42 PM
Subject: Order No. 1033291
To: [protected]@timesjobs.com


Hi,
On 25th July, I made a payment of Rs. 2750/- in the lieu of services mentioned below. I was supposed to get a call for submission of documents yesterday from Mr. Ram Kishan and also from relationship manager assigned to me. Nobody called me up. My payment has already been realized as confirmed by bank. When I tracked my order on site, its still coming under process. for the reference, see the below images of mails I got aft6er


Dear Ashok,
Thank you for the interest shown in our products and services.

We are pleased to inform you that your payment for Order No. 1033291 has been successfully processed.

You can track the status of your order in Order History.
For further assistance, please mail us [protected]@timesjobs.com or contact us on[protected]

All the best for your career growth!

Regards,
TimesJobs.com StepAhead team


Dear Ashok,
Thank you for the interest shown in our Product & Services.
Please note your Order No. 1033291. Order activation is subject to payment realization.


To track the status of your order click here.

Order No.1033291:
Product Name Price(INR)
JobSeek Rs.2750.0
Service Subtotal Rs. 2750.0
Cart Discount Applied 0.0 (-) Rs. 0.0
Payable Amount (Inclusive of Service Tax 12.36%) Rs. 2750.0
For any further information, you can mail us at [protected]@timesjobs.com
All the best for your career growth!

Regards,
TimesJobs.com StepAhead team

Please do the needful asap.

Ashok Kumar ashok.[protected]@gmail.com
Aug 1


to shikhar.jobseek


fyi....


Regards,
Ashok Kumar


Ashok Kumar ashok.[protected]@gmail.com
Aug 7


to Shikhar, jobseek


Hi Mr. Shikhar,
Please update on the issue.



Regards,
Ashok Kumar


Ashok Kumar ashok.[protected]@gmail.com
Aug 17


to Shikhar, jobseek


Dear Mr. Shikhar,
I am still waiting for any feedback on the matter as per trailing mail.


Regards,
Ashok Kumar


Ashok Kumar ashok.[protected]@gmail.com
Aug 17


to support


Hi,
I am still awaiting to get a feedback on my complaint & get my money back.


Regards,
Ashok Kumar


Ashok Kumar ashok.[protected]@gmail.com
Aug 30


to support


Please update on the complaint as it's been more than a month now.


Regards,
Ashok Kumar


Ashok Kumar ashok.[protected]@gmail.com
Sep 6


to support, jobseek


Hi,
Can I please get any updation on the query or i need to visit times jobs office and settle the issue myself. I am even not getting replies of the mail I sent in regards.



Regards,
Ashok Kumar


Further, I have called them 4 times on the customer care and every time, they assured me that I will get a call from mr. Abhinav/Kuldeep regarding the same and matter will be sorted out. After a lot of requests and reminders, there is no one to take care of my query. I have been writing mail from 2 and half months but things are not moving, now i am bothering you in this matter, please intervene and help me to get my money back as they can not give thise services which they promised.


Thanks and Regards,
Ashok Kumar
[protected]