Dear Sir,
This is to bring in your kind notice about the unethical practice adopted by Timtara.com. This is one of the e-commerce site offering multiple electronic product to the customer. On 5th September 2012, I ordered a microwave IFB25PG2S whose order number is10320656. I wished to change the order due to some functional lacking, it was declined so I cancelled the order on 10th September 2012. Since then it took the 30 days to officially cancel the order which they did on 10th October 2012. This was the result of numerous call to customer care, complains with many company representative, posting on consumer grievances sites. After the cancellation, it is 50 days 9 (i.e 29 October 2012), I am struggling to get refund of my cancelled order which amounts to INR6690/-. This company is taking lot much time to reimburse money, it is very much certain, they are earning interest on out money and they have utilized this money some where else and awaiting repayment to provide refund. I seek your help to nail down on this company. This company has mentally, financially agonized me. They have just two customer care number, which doesnot connect to backend team (also they refrain to allow speaking to backend team) I am making call, there customer care representative fools customer by saying it will take 24 hour to get action on complain (they mean 3 days and consider 8 hr per days as working hour). For the sake of formality, they show on there site that they have Chief Customer Officer (CCO) who advocates on behalf of customer inside the company. But in practicality I don’t see any involvement since I mark all mail to him regarding help to get refund. To fool customer, they have also got themselves rated as No1 in terms o[censored]ser experience.
This is the practice of this entire company, they claim to delivery product in 21 days (other sites does that in 7-10 days) but practically internet grievance site like Grahakseva etc. are flooded with complain regarding peoples experiencing delays of order fulfillment upto 5-6months. Refund is also same ways wherein if customer doesn’t follow regularly, they even eat his money. This company is playing with the customer emotions, spoiling image of E-commerce industry, and imposing serious loss to the society.
After more then 80 days of cancellation of order, they are gaining on my money, offered mental and financial trauma, caused loss of professional time, fear of money lost due to them getting ridoff.
I have emailed them multiple time as request to quickly return refund. Called almost alternate days. On 27th November 2012, when I called there customer care. It was conveyed that it will take another 15 days to get refund. I am not sure what will they say after 15 days, may be 1 month more. There is absolutely no one to control and monitor activity and punish them for troubling customers
I seek your help and support to nail down this fraud company. Also I seek your help to educate peoples so that they don’t get in trap of this company and struggle they ways I did.Include there name in top fraud site of e-commerce
Key person are Mr. A Bose (Head): [protected]@timtara.com, [protected]@[protected]@timtara.com
Please feel free to speak at +0091-[protected]
Regards
Pradeep Srivastava
H No 888, Sector-45, Gurgaon
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