Timtara.com — No progress against my order no.10372862

Address:

Medak, Andhra Pradesh

Dear sir, the order 10372862 was placed and an amount of 21,990/- was duly deducted from my credit card account. Unfortunately, i need to change the product and hence cancel the order on 22 dec 12. vide cancellation no.63290.I waited for 3 working days for the cancellation to be updated so that i can go for other product from timtara. Since then i have been waiting for the update. neither the product is cancelled and the amount is credited nor the product is delivered (if the cancellation doesnt take place). hence i determined to go legally (through consumer court), and charge timtara 2.5% of the amount from the date the amount must have been credited back into my credit card account. Numerous calls have been made through customer care executives to raise the level or to transfer my conversation to the head of the departments to escalate the issue, but, timtara seems some other motive in mind. Hence,i also decided to solve this issue consumer forum and thus lodging a complaint against timtara. Please help me in solving this matter.