Timtara.com — No refund in spite of order cancellation

I had ordered Binatone make cordless telephone on online shopping website TIMTARA.com, vide my order no. 10280890 dated 30/06/12. The amount of Rs. 2391/- has been paid through net banking.
However due to in-ordinate delay in shipping of the said product & no positive assurance from the support centre, I had requested for cancellation & refund of the amount of Rs. 2391, I had allotted the ticket no. 33432. It is however to intimate that the refund is not paid to me till date.
I have contacted support centre numerous times & also e-mailed my complaints repeatedly on e-mail id’s [protected]@timtara.com, [protected]@timtara.com, [protected]@timtara.com, [protected]@timtara.com etc. but the issue is not yet resolved & refund is still kept pending for unknown reasons.