Timtara.com — Non delivery and no response to calls emails and complaints from a month

Address:

Uttar Pradesh

In context to order number 1040477 on timtara.com

I ordered "Samsung Galaxy S Duos" mobile phone on the 5th of march and the order was to be delivered in 3 weeks. But it has been almost a month now and still no sign of even shipment of the same. [attachment page 1,2]

After repeated calls to their helpline number and where nobody picks the calls. I have tried calling the same for 20-30 times and each time they make you wait for 3 minutes the automatic termination of the call takes place.

I have raised many a complaints on their website itself but no replies for the same has been given to me from 20 days now. [attachment page 3,4]

I have also tried to contact them via the mail id given for raising of the complaints but no reply on the same .. [attachment page 5,6,7]

I have only raised the complaint when I am truly sure that this is fraud being done because in my experience no genuine site does this kind of treatment with customers.

Please resolve the same as soon as possible