Timtara.com — not delivering product

Address:

Ludhiana, Punjab

I ordered a samsung mobile phone galaxy y duos lite s5302 on 24/09/2012 at 11:47 am at timtara.Com online.My order ID is 10330344.It was told that I will be getting the product within 3 weeks that completed on 15.10.2012.Till date I have't received the product.I called up at customer care around six times during these days & got the same reply "you will be contacted within 24 hours by us" but no body has contacted me till now.Even they are not giving any reply to my mails.I have paid rs.5949 through credit card while placing the order.Kindly guide me.