Timtara.com — Not received product

Address:

Indore, Madhya Pradesh

Dear Sir,

I have order Mont Blanc Starwalker For Men 50Ml(832) .
Order Date: 10th Jan 2013 01:53 pm
Order No.: 10383362
UNIT PRICE : Rs. 1,699

The website gives commitment of delivering the product in 15-20 days sent via e-mail. Its 2 months ago buy product now received yet. The customer care executives are also not cooperating.I am bit frustrated with this. Don’t know what to do now. Please help me in getting my money or product at the earliest.

Please give me the solution.