Timtara.com — Online ordered product not delivered

Address:

Uttar Pradesh

I made an order on timtara.com website for "Sony PS3 320 GB Medieval Moves Bundle" which cost me Rs. 16090/- (after discount) on 3rd Nov, 2012 using ATOM Payment gateway.

I made the payment using my CITIBank Credit Card which was completed successfully and the amount was debited from my account however, i didn''t received my order confirmation. After a rigorous followup i could get my ORDER ID:[protected].

When ever i contact timtara.com customer care they say, the product will be delivered in 21 days and it has already crossed over 25 days but my ordered product has not been delivered yet. Can you please file a complaint and help me out?

Note:- I have also attached some email communications happened with timtara.com customer care executives for details.