Timtara — Didn't get the product as it's almost a month

Address:

Bangalore, Karnataka

I booked a watch on Timtara on 23rd of Sept. under order no.,10330258 and till today didn't receive it. I Spoke to customer care executives of Timtara on this and they said you need to check with backend team on this. I am not getting any response from backend team of Timtara on this and didn't understand what the hell is going wrong with Timtara. Hope you understood the matter and will do the needful.