Timtara — not delivering nor cancelling order

My order #10331540 which was placed on 23rd of sept. 2012, after a month long wait, I didn't receive the product. Lastly I tried cancelling the order.

I have mailed several times and requested customer executive more than 10 times on call to cancel my order. It has been more than 2 months and the order is not cancelled. I am very upset with the customer service. This was my first order from TimTara, but I had the worst online shopping experience.

I want immediate attention to this issue. Please help cancel my order and make sure that refund is initiated to my original form of payment i.e. online transaction.