[Resolved] Titan Eye+ — Irresponsible customer service | |
Hi, I booked contact lenses and spectacle from Titan Eye + Indiranagar Branch on 9th Nov 08. It was agreed (as mentioned in the receipt) that both the products will be available on 14th Nov 08. Here is what happened: 1. Not following timelines and no backup for keys: I reached the shop at 10:30 am (when it is due to open). However, the shop finally opened much later than 11:15am. 2. Not keeping the customer updated with honest information: There were other employees who were waiting for the shop to open and kept saying that it would be another ten minutes to open the shop. Till finally when Christopher walked in and told me it would take another half hour. 3. Irresponsible attitude: When I came back to the branch to collect my purchase, I was informed that: (a) Spectacles had not passed QC check last night. If the order was to be delivered on 14th Nov, why was the QC performed the same day. (b) Chris (who was handling my case) told me that he does not know about my contact lenses. When the customer is paying for the entire order at one counter why would she need to go to various places to collect her order. It was agreed that the order will be delivered at my home address. I wasted 2 hours of my time on a Saturday for something which could have been sorted in 10 mins. On top of that, none of the executives (Venu, Chris and Joseph) were proactive to keep the customer informed. Titan has not met customer expectation as against alot of small Optical shops which provide more personal customer service. I want Titan to read this complaint and reach out to me for more details. Thanks, Bhawna Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 12 Comments | |
Comments
Titan eye is famous for it's delay in service. I have made spectacles for myself twice and twice for my wife. Every time without fail the delay would be not less than 3 days from the day they promise you will get your spectacles. The highest delay time being 6 days till now. They promise that they will call you and inform when the piece would be ready which they never do. It is hopelss.
Change in correspondence address :
Old Address :
Rajendra Nanubhai Majithia
"Urmi Niwas"
9 Satyawadi Society
Usmanpura
Ashram Road
Ahmedabad 380013
New Address :
Rajendra Nanubhai Majithia
"Urmi Kunj"
Near Satatya Green
Behind Rajpath Club
Bodakdev
Ahmedabad 380059
Old Address :
Rajendra Nanubhai Majithia
"Urmi Niwas"
9 Satyawadi Society
Usmanpura
Ashram Road
Ahmedabad 380013
New Address :
Rajendra Nanubhai Majithia
"Urmi Kunj"
Near Satatya Green
Behind Rajpath Club
Bodakdev
Ahmedabad 380059
i bought spectacle frame with titan progressive lens for rs 3075-00 on 25thmay2009 the upper rim of the frame which is red colour coating is slowly getting peeled off from diff places of the upper frame,
i was a regular customer of lawrence and mayo, for i being confident for tata products for its precision and reputation with honest dealing was very upset about the quality for which i paid 3075rs.
this was purchases at gulsons electroniccs, naupada thane west vide bill noth/220, sales order no th/216,
can somebody official would guide me as to what to do, or should i approach consumer court for getting justice for the amont paid to so called tata reputation
arun walia [protected].
i was a regular customer of lawrence and mayo, for i being confident for tata products for its precision and reputation with honest dealing was very upset about the quality for which i paid 3075rs.
this was purchases at gulsons electroniccs, naupada thane west vide bill noth/220, sales order no th/216,
can somebody official would guide me as to what to do, or should i approach consumer court for getting justice for the amont paid to so called tata reputation
arun walia [protected].
I totally agreed with Bhavna.
I booked spectacle from Titan Eye + Sec 18 Noida Branch on 19 July 209. Mr. Arun assured me that it would deliver the product within 5 days. Today is 28 July and I am still chasing them.
They were excusing that power of my glass was out of stock. Shocking!
It was agreed that the order would be delivered at my home address. Now I am chasing with Courier Company. In future neither I will go to Titan nor will suggest to any one to go to Titan.
I wanted to register complain against them as Titan has not met customer expectation as against a lot of small Optical shops which provide more personal customer service.
I booked spectacle from Titan Eye + Sec 18 Noida Branch on 19 July 209. Mr. Arun assured me that it would deliver the product within 5 days. Today is 28 July and I am still chasing them.
They were excusing that power of my glass was out of stock. Shocking!
It was agreed that the order would be delivered at my home address. Now I am chasing with Courier Company. In future neither I will go to Titan nor will suggest to any one to go to Titan.
I wanted to register complain against them as Titan has not met customer expectation as against a lot of small Optical shops which provide more personal customer service.
i had bought a titan eye frame from your showroom in warden road in mumbai.. i had chosen that particular frame for the only reason that the salesman over there had assured me that my old lens from my previous old frame would get fitted into the new frame without informing me about any consequences of it. but after they had fittied my old lens into the new frame, my vision was not at all clear, everything would appear wide and i would feel really dizzy. i asked them that i was not comfortable and was ready to make new lens from them and fit my old lens back into the old frame.i asked them why this would happen but the only answer i would get is that it would get alright in a day or so. then i consulted my opthalmologist and he said that the centric position of my lens has changed.
THE store salesman is not ready to change my old lens into the old frame as the have cut my lens without my prior consent and without informing me that it was not there responsibilty that i would not be able to see properly or if my money for the lens got wasted in this irresponsible and miscommunication behavoir. this is like a clear sign of mugging people like this to buy your frames and spend money on your lens. i am not at all happy with their service.
i want to register complain against them as Titan has not met customer expectation and are thugs
THE store salesman is not ready to change my old lens into the old frame as the have cut my lens without my prior consent and without informing me that it was not there responsibilty that i would not be able to see properly or if my money for the lens got wasted in this irresponsible and miscommunication behavoir. this is like a clear sign of mugging people like this to buy your frames and spend money on your lens. i am not at all happy with their service.
i want to register complain against them as Titan has not met customer expectation and are thugs
I, bought a bifocal specs with lenses at a franchise shop in Thane west called Gulson Electronics, who sold me a defective frame costing Rs 3500/-, which was brought to their notice and once I was even guided to their workshop in Chembur, The defect was that the screw or right side used to get loose (lense side) due to which the right side lense developed play and was not stable. Finally the lense broke, but the franchise kept on arguing that it was a handling error, after spending another Rs1370/- I, proceeded to make another lense, but the loosening of the screw persisted and after about 7 days the left side lense also broke, the reason being the same but the franchise refuses to admit. I, am totally disillusoned with the TATA product and I, feel cheated, I, have given the frame to the franchise for factory inspection but he feels it is of no use. I have already complained in their portal, I, have yet to receive a reply.
DT: 23rd march, 2010,
Hyderabad.
TO
The store manager,
Amurtha mall,
somajiguda.
Iam sirisha, respected the store manager sir i booked for lenses in lost week, till now you are not responding with my order application. i supposed to give another 2more orders.if possible delivary my lenses as soon as possible regarding my address.
I want read this mesg to store manager of somajiguda branch.
thank u.
D.Sirisha.
Hyderabad.
TO
The store manager,
Amurtha mall,
somajiguda.
Iam sirisha, respected the store manager sir i booked for lenses in lost week, till now you are not responding with my order application. i supposed to give another 2more orders.if possible delivary my lenses as soon as possible regarding my address.
I want read this mesg to store manager of somajiguda branch.
thank u.
D.Sirisha.
Hi, This is true.Staff at titan outlet at lajpat nagar are misleading.to clear the old stock they sold me one specs which is girlish saying that its unisex. The same was highlighted to the store staff on the same day but was in vain.mails have been marked to customer care but no proper resolution has been provided by them.Moreover their attitude towards whole goofup is so dramatic i must say.
Thanks,
Imtiyaz Shah
Thanks,
Imtiyaz Shah
Tiatn Eye are THUGS..the matter needs to be highlighted by Press n media plpl
Hi,
One year before i purchased frame with lense. aafter that the lense were damaged. I have visited Titian Eye, Madurai for purchase new lens on 24.06.2010. They given type of lense. I prfere PGR lens which is cost 1600. The staff told me you have offer. I pay advance amount Rs. 720/- and get the receipt (Receipt No. AGH0001785) I return back home i saw the advance receipt they colculated only 10% discount but in entire show room displayed 25 % . Immediately I agrued with staff. They told we given titan staff discount. We cant change the price. How i am treat as titan staff.
2) They promissed with in 3 days still I am not getting the lenses from you. And also not resposible answare also.
I always like TATA product that is only I purchased Titan eye fram and lens.
One year before i purchased frame with lense. aafter that the lense were damaged. I have visited Titian Eye, Madurai for purchase new lens on 24.06.2010. They given type of lense. I prfere PGR lens which is cost 1600. The staff told me you have offer. I pay advance amount Rs. 720/- and get the receipt (Receipt No. AGH0001785) I return back home i saw the advance receipt they colculated only 10% discount but in entire show room displayed 25 % . Immediately I agrued with staff. They told we given titan staff discount. We cant change the price. How i am treat as titan staff.
2) They promissed with in 3 days still I am not getting the lenses from you. And also not resposible answare also.
I always like TATA product that is only I purchased Titan eye fram and lens.
TWO days back i had gone to purchase a frame at TITAN outlet in MYSORE I am very disappointed that your staff were very arrogant and the service what we expecy from them is very bad if they behave like this your show will not continue for a long time
MY ADVICE to have a pleasing and serviceminded staff to your outlet
MY ADVICE to have a pleasing and serviceminded staff to your outlet
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I have been cheated of Rs 25 as the actual price was M R P. Rs: 75 but they took Rs 100 by putting their own tag of Rs100. I had bought a Titan steel bracelet A1392, City 1 2045239 Pk. Dt: 02/06 on 31st of December 2008 from IMPEX WATCH CO., 124 A/1, RAJA SC MALLICK ROAD, GARIA MORE, KOLKATA -700047 PH[protected]. I should be returned Rs25. When I complained about it they replied very rudely and said its new price. We will not return it.
This mail is intented to Titan Customer Complain service.
Regrads,
Afroz Khan