[Resolved] Titan Eye+ — Poor customer services, faulty and substandard material and cheating consumers
I sincerely thought that Titan Eye Care is run by a team of professionals who would certainly deal with their consumers in a very professional way. But I was proved quite wrong by your own dealers. I bought 2 pairs of spectacles, both of “Stepper” make from your store at Dadar, Mumbai. For one of the spectacles, At the time of purchase, the salesperson (Mr Pratik) had assured us that the height of the glass would be reduced by a value of 3 mm than the original glass, based on which we decided on purchasing the same. The delivery date promised was subsequently after 7 days. When I went to take the delivery of the specs, it was very much surprising to know that the height of the glass was reduced by a mere 1.5mm instead of 3 mm. When asked about the same, the salesman said that the height could not be reduced further than 1.5mm since the glass ordered were of verifocal type and it would hamper the vision. My question here is why wasn’t I not informed about this change in the design when the salesperson knows that my decision to buy the same pair of specs was solely on the basis of the height of the lenses. So, is it that the salesperson decides the kind and size of specs a person would wear??? Since, this was totally unacceptable to me I did not take and delivery on the assurance by Mr. Pratik that the same would be dealt with and the spectacles would be delivered the next week. After that day, even after repeatedly calling the showroom, there was nobody to respond and comment on the matter. When inquired they had different stories to tell- From the store manager not present, to the sales man being transferred to some other branch to the store manager and salesman being transferred to another branch. Finally, we got a call from the branch saying that the specs were ready. On reaching the place and looking at the specs, I was surprised to learn that the specs were in as- it is condition and nothing had been done on it so far. So, this was clearly a case of fooling the customer by saying that the required modifications have been done and the spectacles are ready for deliver, when nothing has been done on it so far. Again, when inquired about the manager, we learned that the manager wasn’t present as he was getting engaged. And since that day the spectacles have been lying with the showroom. Nearly after a week, the specs were hand delivered at my residence, but again, the lens had a peeled off antiglare coating on it and hence it was sent back again. Since that day, we haven’t received the specs. So, this is the story of one pair of specs.
Coming to another story of another pair of spectacles of a different index, the coating on the specs started peeling off within 7 days. Also, I was not comfortable wearing the glasses as there seemed to be a blurred vision when I tried to look from the corner of the eye. On showing the same to the concerned person at the showroom, I was asked to come the next day as the manager was not present. Again, when they checked the glass lenses, it was even more surprising to know that the lens were wrongly made and had wrong focal indexes. Then what about the certificate from your company which says that the lenses have been made according to standards and have been certified? If this is the quality of your lenses, one would certainly think twice before buying glasses from you people. My eyes were put at a stake as the indexes were different in the new pair as compared to the old ones which I was forced to wear. The date promised to me for a replacement of the same was in 4 working days. It’s been more than 12 days now. Each time a different story! Now they have a story that the courier hasn’t reached Bangalore, hence the delay.
So, in a nutshell, the services are 100% pathetic, the so called “trained staff” do not even have the expertise in making the right pair of lenses. The coating for the lenses and the frames are definitely substandard and they give false promises to the customer, which in other words is definitely cheating. This clearly forces me to choose a local roadside specs dealer against titan eyewear.
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Aug 14, 2020Complaint marked as Resolved