Titan Eye — Poor Quality & Responsibility

I have taken a spect frame & glass from Shyambazar,kolkata store for Rs 10000 bucks for my wife .Within in a month we found some issue & reported which later identified as manufacturing defect of the glass. by there representative.
We handed ovet the spect to them & the TAT was given with 15 days for replacement. It's now more than 50 days my wife is without spects & we have not even heard from them. Twice i have visited the store but in vain as they are projecting there operational issues at there co.'s & vendors end.

I am just worried about the condition of my wife's eye as she is facing lot of difficulity as she is without spects for so many days now.

I would request to take adequate steps as fit best at your end for there irresponsible behaviour related to medical issues as mentioned above.


Thanks & Regards
Animesh Raha
[protected]